Client Services Representative

National Veterinary Associates; Montville (CT); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

401k with company match

Pet care discount

Medical insurance

Vision insurance

Dental insurance

Paid time off

Job summary

National Veterinary Associates is seeking a friendly, customer-focused receptionist for Montville Veterinary Group in Connecticut. You will greet clients, schedule appointments and handle payments while helping maintain a clean, welcoming environment.

The ideal candidate communicates clearly, pays attention to detail, and works well both independently and as part of a team. Some weekend shifts are required, and prior veterinary experience is preferred but not required.

Qualifications

• Excellent communication and customer service skills.
• Great attention to detail and problem-solving skills.
• Positive attitude and team player.
• Able to work independently in a fast-pace environment.
• Skilled using a computer and comfortable learning new tasks.
• Position does include some weekend shifts.

Responsibilities

• Maintain a professional, cheerful and helpful attitude when interacting with clients.
• Schedule and confirm appointments.
• Accurately process payments and able to review invoices with clients.
• Assist with keeping the hospital clean and clear of odors.
• Take complete phone messages and prescription requests.
• Filing charts and assist with maintaining complete medical records.

Skills

Communication skills

Customer service

Attention to detail

Problem solving

Team player

Independent work

Computer skills

Tools

Computer skills

Job description

Montville Veterinary Group is a busy small animal hospital that is looking for the right person to join our team. We are looking for an individual who has a friendly personality and enjoys interacting with people. Experience in the veterinary field is preferred but not required. We are open to a full or part-time schedule for this role.

Responsibilities include:

• Maintain a professional, cheerful and helpful attitude when interacting with clients.
• Schedule and confirm appointments.
• Accurately process payments and able to review invoices with clients.
• Assist with keeping the hospital clean and clear of odors.
• Take complete phone messages and prescription requests.
• Filing charts and assist with maintaining complete medical records.

Requirements:

• Excellent communication and customer service skills.
• Great attention to detail and problem-solving skills.
• Positive attitude and team player.
• Able to work independently in a fast-pace environment.
• Skilled using a computer and comfortable learning new tasks.
• Position does include some weekend shifts.

Benefits include 401k retirement w/ company match and excellent pet care discount. Full-time roles are also eligible for medical, vision, and dental insurance, and paid time off.

The base hourly range for this position is $18.00 - $22.00. Our pay ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

• We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com
• We may also contact you via text message from an identified NVA representative for recruiting-related communication
• All job opportunities and applications are hosted on our official careers site: careers.nva.com
• There is no cost or confidential information required to apply or be considered for a position
• If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at [e-mail]. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.