Client Services Representative

National Veterinary Associates; Colorado; On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Paid holidays

401K Retirement

Health, Dental, and Vision insurance

Paid Time Off (PTO)

Pet Discounts

Team events

Job summary

National Veterinary Associates in Colorado is seeking a Client Service Representative to greet clients, schedule appointments, process payments, and manage patient flow in a fast-paced veterinary hospital. The role emphasizes clear written and oral communication, a minimum of two years in customer service, and comfort working with animals.

Training is provided, with pay between $17.00 and $19.00 per hour plus periodic bonuses and a comprehensive benefits package including health and retirement

Qualifications

• Minimum of 2+ years of customer service experience.
• Veterinary hospital experience a plus.
• Professional communication skills.

Responsibilities

• Check in clients/patients
• Reply to client emails
• Relay medical information to clients
• Support day-to-day hospital operations
• Communicate client concerns with medical staff
• Base hourly range is $17.00-$19.00; periodic bonuses eligible

Skills

Customer service

Communication

Team collaboration

Tools

Practice management software

Job description

Best team in town Never a dull day Always learning something new

Opportunity to advance Dogs and cats, all day every day

Do you thrive in a fast-paced environment? Are you a capable multi-tasker and able to prioritize effectively? Do you have solid computer-navigation and typing skills? Are you an effective communicator (both written and oral)? Does customer service fulfill you?

Client Service Representative Role Requirements

Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within practice management software. Escalates complex matters to senior staff. Minimum of 2+ years of related customer service experience required.

• Veterinary hospital experience a plus
• An employee in this position must have a sense of caring for animals and their owners
• Professional communication skills

Client Service Representative Responsibilities

• Assist with checking in clients/patients
• Replying to client emails
• Relaying medical information to clients
• Generally assisting with the day-to-day operation of the hospital
• Communicating client concerns with the medical staff
• The base hourly range for this position is $17.00 - $19.00. Our pay ranges are primarily determined by role and level of responsibilities. The range provided for each job posting reflects the minimum and maximum target for the position. Within the range, individual pay is determined by factors, including job-related skills, experience, and relevant education or training. This position is also eligible for a periodic bonus.
• Position eligible for a periodic paw bonus

• * Paid holidays
• * 401K Retirement
• * Health, Dental, and Vision insurance with a generous employer contribution
• * Paid Time Off (“PTO”)
• * Pet Discounts
• * Team events and other local social activities

** For qualified candidates; benefits may vary based on experience and full vs part time

• Accepting applications through 8/21/26

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

- We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com

- We may also contact you via text message from an identified NVA representative for recruiting-related communication

- All job opportunities and applications are hosted on our official careers site: careers.nva.com

- There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at [e-mail]. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.