Client Services Representative

Spectrum of Hope; Marshall (TX); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Aflac

401K

8 paid holidays

PTO

Job summary

Premier Pediatric Therapy is seeking a Client Services Team Representative to join our team. This role requires handling calls and emails, greeting patients, and coordinating appointments with clinical staff in a fast-paced environment.

The position offers full-time and part-time options, with hours Monday through Friday between 8:00 a.m. and 5:00 p.m. A starting pay of $14.00–$17.00 per hour and a comprehensive benefits package are provided.

Qualifications

• 1 year of medical office experience.
• Excellent communication and organizational skills.
• Ability to work in a fast-paced environment.
• Ability to work with minimal supervision.

Responsibilities

• Answer phone calls and emails, greet patients and prospective patients, and remind them of upcoming appointments.
• Schedule patients with clinical staff and coordinate with families, service coordinators, and referrals.
• Follow up with MD offices and insurance for authorization status.
• Provide compassionate customer service in every encounter.

Skills

Customer service

Communication

Organizational skills

Fast-paced environment

Medical office experience

Job description

Premier Pediatric Therapy is currently seeking a Client Services Team Representative to join our team. This position requires the ability to work under minimal supervision and in a very fast-paced environment. The perfect candidate will need to have excellent time management skills.

Schedule: Full-time and part-time options available. Monday-Friday, with flexible scheduling between 8:00 a.m. and 5:00 p.m.

Client Services Representative Pay: Starting at $14.00- $17.00 per hour

Bilingual preferred but not required.

Premier Pediatric Therapy offers its employees a generous employee benefits package including:

• BCBS Medical Insurance
• Dental
• Vision insurance
• Aflac
• 401K plan
• 8-day paid holiday
• PTO
• and much more

All benefits offered are subject to eligibility requirements, terms, and provisions outlined in the respective policies and plan documents, which you may request from Human Resources.

Duties and Descriptions for the CST Representative:

• Answer phone calls and e-mails, greet patients and prospective patients, and remind them of upcoming appointments
• Schedule patients with clinical staff in a timely manner. Communicate with patient families, service coordinators, and referral sources.
• Follow up with MD offices and Insurance companies to confirm receipt of faxes and for authorization status.
• Demonstrate customer service excellence in every encounter and provide a high level of compassionate customer service.

CST Representative Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and ability required.

• Customer service attitude
• Excellent communication and organizational skills
• Working in a fast-paced environment
• 1 years of medical office experience