Client Services Representative

Premier Pediatric Therapy Services; Marshall (TX); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

BCBS Medical Insurance

Dental insurance

Vision insurance

Aflac

401K plan

8-day paid holiday

PTO

Job summary

Premier Pediatric Therapy is seeking a Client Services Team Representative to join our team. The ideal candidate will thrive in a fast-paced environment with minimal supervision and excellent time management skills. The role includes scheduling, coordinating with clinical staff, and maintaining excellent patient relations.

We offer full-time and part-time options with hours between 8:00 a.m. and 5:00 p.m. Compensation starts at $14.00-$17.00 per hour, with a comprehensive benefits package

Qualifications

• Must be able to perform each essential duty satisfactorily.
• Knowledge, skills, and abilities required for the CST Representative are outlined above.
• Experience in a medical office is preferred but not required.

Responsibilities

• Answer phone calls and emails, greet patients and prospective patients, and remind them of upcoming appointments.
• Schedule patients with clinical staff in a timely manner. Communicate with patient families, service coordinators, and referral sources.
• Follow up with MD offices and Insurance companies to confirm receipt of faxes and for authorization status.
• Demonstrate customer service excellence in every encounter with a high level of compassionate service.

Skills

Customer service

Communication

Organizational skills

Medical office experience

Job description

Premier Pediatric Therapy is currently seeking a Client Services Team Representative to join our team. This position requires the ability to work under minimal supervision and in a very fast-paced environment. The perfect candidate will need to have excellent time management skills.

Schedule

Full-time and part-time options available. Monday–Friday, with flexible scheduling between 8:00 a.m. and 5:00 p.m.

Client Services Representative Pay

Starting at $14.00-$17.00 per hour

Bilingual preferred but not required.

Premier Pediatric Therapy offers its employees a generous employee benefits package including:

BCBS Medical Insurance, Dental, Vision insurance, Aflac, 401K plan, 8-day paid holiday, PTO, and much more.

All benefits offered are subject to eligibility requirements, terms, and provisions outlined in the respective policies and plan documents, which you may request from Human Resources.

Duties and Descriptions for the CST Representative

• Answer phone calls and e-mails, greet patients and prospective patients, and remind them of upcoming appointments
• Schedule patients with clinical staff in a timely manner. Communicate with patient families, service coordinators, and referral sources.
• Follow up with MD offices and Insurance companies to confirm receipt of faxes and for authorization status.
• Demonstrate customer service excellence in every encounter and provide a high level of compassionate customer service.

CST Representative Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and ability required.

• Customer service attitude
• Excellent communication and organizational skills
• Working in a fast-paced environment
• 1 years of medical office experience