Customer Service Representative

Lakefield Veterinary Group; Apple Valley (MN); Presencial; USD 23.000 - 30.000; Jornada completa

Descripción de la vacante

Lakefield Veterinary Group in Apple Valley, MN is seeking a friendly Customer Service Representative to recruit new clients and promote hospital services. You will schedule client visits, guide pets through the hospital, and ensure clear communication between clients and the veterinary team.

You will document pet histories in our practice management software, answer questions, handle payments, and deliver invoices.

Formación

• High School diploma or GED required.
• 1+ years experience in retail sales or customer service preferred.
• Experience in a medical facility desired.
• Strong communication and basic medical terminology knowledge.

Responsabilidades

• Foster a culture built on our values: Respect, Learning, Do the Right Thing, WOW Service, and Fun
• Maintain knowledge of hospital services and promote them to customers
• Welcome clients and pets and educate on preventative care
• Document and enter pet history, requested services in the practice management software
• Direct flow of clients and pets to ensure superior client care and productivity
• Answer questions from clients by phone and in person and triage needs
• Schedule client appointments and follow-up exams with veterinarians
• Assist outgoing clients with instructions and invoices
• Dispense prescription items and sell retail products
• Handle cash and reconcile daily cash drawer
• Respond to complaints professionally and resolve issues
• Support collaboration and teamwork to deliver quality care
• Comply with practice policies and standards
• Perform other duties as requested

Conocimientos

Customer service

Interpersonal skills

Time management

Communication skills

Active listening

Attention to detail

Multitasking

Tact and diplomacy

Problem solving

Educación

High School diploma or GED

Herramientas

Practice management software

Microsoft Office Suite

Descripción del empleo

POSITION SUMMARY:

The Customer Service Representative (CSR) actively recruits new clients
and promotes hospital services. Schedules client visits and drives the flow of clients and pets
through the hospital to aid the productivity of the veterinary medical team. Ensures good
communication with the clients, and coordinates the care of the pets, influencing clients to return
and refer their friends and families.

WHAT YOU’LL DO (Essential Functions):

• Foster a culture built on our values: Respect, Learning, Do the Right Thing, WOW Service,
  and Fun
• Maintain knowledge of the services the hospital provides and utilizes the information to
  promote the hospital’s services and products to existing and prospective customers
• Welcome clients and pets, ensuring that they are comfortable in the hospital, and
  educating the clients about preventative care and pet health needs
• Assist incoming clients. Document and enter the pet’s history, requested services, and
  other pertinent information within the practice management software
• Direct the flow of clients and pets to ensure superior client care and maximum productivity
  of the veterinary medical team
• Answer basic questions from clients on the phone and in person, act as an initial triage to
  determine patient’s service needs. Refer the patient to the appropriate veterinary staff as
  needed
• Schedule client appointments and follow-up exams. Work with Veterinarian(s) and
  veterinary staff as needed to ensure optimal scheduling
• Assist outgoing clients by providing all necessary instructions, information, and invoices
• Dispense prescription items per the Veterinarian’s instructions and sells retail products
• Responsible for cash management including accepting payments for products and
  services provided. Perform daily reconciliation of the cash drawer
• Respond to customer complaints in a professional, courteous manner and act satisfactorily
  to resolve the problem
• Support a practice environment that promotes collaboration and teamwork to ensure the
  delivery of quality, compassionate, effective, and efficient health care to pets
• Comply with all practice policies, quality assurance guidelines, and minimum standards of
  care
• Perform other duties and projects as requested

WHAT WE’RE LOOKING FOR (Essential Qualifications):

Education

• High School Diploma or GED required

Professional Licenses/Certifications

None

Experience

• 1+ years experience in retail sales or customer service preferred
• Experience in a medical facility desired

Knowledge, Skills and Ability

• Ability to provide effective customer service principles
• Basic knowledge of medical terminology
• Basic proficiency with a variety of computer programs including Microsoft Office Suite
• Basic written, verbal, and active listening communication skills
• Strong customer relations and interpersonal skills
• Exercises tact and diplomacy in dealing with sensitive issues and situations
• Prioritize work and handle a variety of tasks simultaneously, with frequent interruptions
• Strong organizational and time management skillsEffectively and quickly responds to requests in a proactive manner
• Strong attention to detail and high level of accuracy

PHYSICAL DEMANDS:

While performing the duties of this job, the team member is regularly required to talk and hear.
The team member must frequently use a computer for long periods of time. Specific vision
abilities are required to do this job including close vision. This position requires walking and/or
standing for long periods of time, bending, reaching, grasping, and repetitive motions. May be
exposed to disinfectant/sanitation chemicals, pets dander, and excretions. This position is
exposed to low to moderate noise levels. Must be able to lift up to 30 lbs. unassisted, 50 lbs. with
assistance. Must be able to work flexible hours including evenings and weekends.

SUPERVISORY RESPONSIBILITIES:

None

Compensation Range

$17—$22 USD