Client Service Representative (CSR)

Live Oak Veterinary Specialists, LLC; Pooler (GA); Presencial; USD 22.000 - 28.000; Jornada completa

Descripción de la vacante

Live Oak Veterinary Specialists, LLC is seeking a compassionate Client Service Representative (CSR) to be the first point of contact for clients and pets. You will create a welcoming experience, handle calls, schedule appointments, and assist with admissions and transfers.

This role requires strong communication, attention to detail, and the ability to multitask in a busy hospital environment while maintaining empathy for clients during stressful moments.

Formación

• High school diploma or GED.
• At least one year of customer service experience.
• Excellent communication and interpersonal skills.
• Basic computer proficiency and ability to learn veterinary software systems.
• Ability to multitask and stay organized in a fast-paced environment.
• Professional appearance and demeanor.

Responsabilidades

• Greet clients and patients in a friendly, professional, and compassionate manner.
• Answer incoming phone calls and direct inquiries appropriately.
• Schedule appointments, consultations, and procedures.
• Provide accurate information regarding hospital services, policies, and procedures.
• Assist clients with patient admissions, transfers, and discharges.
• Maintain clear and professional communication with clients regarding scheduling and follow-up needs.
• Support clients during stressful situations with empathy and professionalism.
• Maintain accurate client and patient records in the practice management software.
• Verify and update client information.
• Process payments and balance daily transactions.
• Prepare estimates, invoices, and financial documents.
• Scan, file, and maintain medical records and administrative documents.
• Manage email and online appointment requests.
• Coordinate communication between clients and medical staff.
• Assist in maintaining smooth patient flow throughout the hospital.
• Support veterinarians and technicians with administrative needs.
• Collaborate with departments to ensure exceptional client experience.

Conocimientos

Strong communication

Interpersonal skills

Multitasking

Organizational skills

Professional appearance

Customer service experience

Educación

High school diploma or GED

Herramientas

Veterinary software

Descripción del empleo

Description

The Client Service Representative (CSR) is a compassionate, professional, and service-oriented professional. The CSR serves as the first point of contact for clients and plays a vital role in creating a welcoming, supportive experience for pet owners while ensuring efficient communication between clients, veterinarians, technicians, and support staff.

The CSR is organized, dependable, empathetic, and thrives in a fast-paced environment. This position requires excellent customer service skills, attention to detail, and a genuine passion for helping people and their pets.

Requirements

Client Service & Communication

• Greet clients and patients in a friendly, professional, and compassionate manner.
• Answer incoming phone calls and direct inquiries appropriately.
• Schedule appointments, consultations, and procedures.
• Provide accurate information regarding hospital services, policies, and procedures.
• Assist clients with patient admissions, transfers, and discharges.
• Maintain clear and professional communication with clients regarding appointment scheduling and follow-up needs.
• Support clients during stressful or emotional situations with empathy and professionalism.

Administrative Responsibilities

• Maintain accurate client and patient records within the practice management software.
• Verify and update client information.
• Process payments and balance daily transactions.
• Prepare estimates, invoices, and financial documents as directed.
• Scan, file, and maintain medical records and administrative documents.
• Manage email correspondence and online appointment requests.

Team Support

• Coordinate communication between clients and medical staff.
• Assist in maintaining smooth patient flow throughout the hospital.
• Support veterinarians and technicians with administrative needs as assigned.
• Collaborate with all departments to ensure an exceptional client experience.
• Participate in team meetings and ongoing training opportunities.

Facility Responsibilities

• Maintain a clean, organized, and professional reception area.
• Ensure client-facing materials and forms are stocked and readily available.
• Follow all hospital safety, confidentiality, and infection-control policies.

Qualifications

Required

• High school diploma or GED.
• Minimum of one year of customer service experience.
• Strong communication and interpersonal skills.
• Basic computer proficiency and ability to learn veterinary software systems.
• Ability to multitask and remain organized in a fast-paced environment.
• Professional appearance and demeanor.

Preferred

• Experience in a veterinary, medical, dental, or specialty healthcare setting.
• Familiarity with veterinary terminology.
• Experience with appointment scheduling and client account management.
• Physical Requirements
• Ability to sit, stand, and walk for extended periods.
• Ability to occasionally lift up to 25 pounds.
• Ability to work in a busy veterinary environment with exposure to animals and animal-related odors, noises, and allergens.