Client Services Representative

Arbor Circle; Grand Rapids (MI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Robust health insurance options

11 paid holidays

Supportive culture

Ongoing training opportunities

Job summary

Arbor Circle in Grand Rapids, Michigan, seeks a dedicated individual to enhance customer service and support workflows across programs. Responsibilities include responding to calls, data management, and fostering strong relationships. Ideal candidates possess technical proficiency, data analysis experience, and a commitment to equity and inclusion. The organization offers a robust benefits package, flexible scheduling, and a vibrant work culture to promote employee growth and success.

Qualifications

• High level technical and MS Office (Excel) proficiency.
• Experience with data analysis.
• Working knowledge of electronic health record systems.
• Ability to work effectively and efficiently across multiple programs.
• Proven experience working with culturally diverse populations.

Responsibilities

• Provide excellent customer service for accessing and participating in services.
• Respond to phone calls and direct clients.
• Conduct data entry and organization.
• Coordinate workflows across programs.

Skills

Technical proficiency

MS Office (Excel)

Data analysis

Electronic health record systems

Culturally diverse populations

Job description

Provide excellent customer service to help facilitate a positive and efficient experience for people accessing and participating in services as well as employees providing those services. Responsibilities include responding to phone calls, receiving and directing clients, data entry, retrieval and organization, and coordinating workflows across programs. Success is achieved through purposeful and respectful relationships, communication and organization.

We support our employees with a robust benefits package, quality supervision, flexible scheduling, a vibrant work culture, ongoing training opportunities, and avenues for career growth. Ideal candidates will bring a willingness to explore bias, equity issues, successes, and challenges with empathy and curiosity, crucial for thriving and advancing within our organization.

Position Requirements

• High level technical and MS Office (Excel) proficiency
• Experience with data analysis
• Working knowledge of electronic health record systems
• Ability to work effectively and efficiently across multiple programs
• Proven experience working with culturally diverse populations.

We understand that candidates may have unique experiences and skills that aren't always reflected in a job description. If you feel you could contribute to our team, please apply.

Learn More About Arbor Circle

• Market driven and equitable salary practices
• Robust health insurance options
• 11 paid holidays (including floating holidays for times important to you)
• Supportive and fulfilling culture
• Equity and inclusion focused affinity and work groups

Learn more at arborcircle.org/careers.

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