Client Services Administrator

Neuropath Healthcare Solutions; Cherry Hill Township (NJ); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Paid Time Off

Health Coverage Reimbursement Plan

Ongoing Job Training

401K

Sick Pay

Job summary

Neuropath Healthcare Solutions is looking for a Client Services Administrator in Cherry Hill Township, NJ. This role involves program coordination and administrative functions to ensure clients receive necessary services and resolve complaints effectively.

Ideal candidates should possess medical scheduling experience and excel in communication skills. The position offers competitive pay starting at $18 per hour and various health benefits, including a reimbursement plan and a 401K option.

This is a full-time position with a schedule from Monday to Friday, 9:00am to 5:00pm, and opportunities for professional growth.

Qualifications

• A year of relevant experience is required.
• Must have experience in an office setting.
• Must pass all state and federal background checks.
• Pre-employment drug screen required.

Responsibilities

• Interact with clients via telephone or email for support.
• Collect and enter requests for new services.
• Field client inquiries and handle complaints.
• Maintain client accounts and records.
• Ensure appropriate actions for clients' concerns.

Skills

Medical scheduling experience

Healthcare or Behavioral Healthcare experience

Excellent communication skills

Ability to multitask

Service-oriented

Proficient computer skills

Bilingual in Spanish, Portuguese, or Creole preferred

Tools

eClinical Works or similar EMR

Job description

Who We Are

AtNeuropath Healthcare Solutions, we provide comprehensive technology-driven healthcare solutions for healthcare organizations, including hospitals, long-term care, outpatient facilities, and residential treatment. We are focused on acquiring the best talent. We want ourCustomer Service Administratorto be internally motivated and adaptive. We value our fast-paced team dynamic and are looking for individuals who embody our core values as a client-focused organization.

Job Summary

Our Client Services Administrator will provide program coordination along with performing administrative functions for our clientele. They interact with Neuropath Healthcare Solutions clients by ensuring they receive the services they need and resolving any complaints. In addition, the ideal candidate should be comfortable speaking to customers, multitask efficiently, be organized, flexible and driven.

Duties/Responsibilities

• Interacts with clients via telephone or email, to provide support and information on our services.
• Collects and enters requests for new or additional services.
• Case assignments & Service Scheduling
• Fields client inquiries and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve clients’ problems and concerns.
• Maintains client accounts and records of client interactions with details of inquiries, complaints, or comments.
• Attends in-service training as required by regulation.
• Adheres to all agency administrative and clinical policies and procedures.
• Performs other related duties as assigned.

Requirements

• Salary starts at $18 per hour
• At least a year of relevant experience
• eClinical Works or similar EMR experience is required
• Must have experience in an office setting
• Onsite, Monday through Friday, from 9:00am to 5:00pm
• Must pass all state and federal background checks
  • A pre-employment, post conditional job offer drug screen is required for this role

Skills/Abilities

• Medical scheduling experience is required
• Healthcare or Behavioral Healthcare experience is required
• Excellent communication skills including active listening
• Ability to multitask
• Service-oriented and able to resolve customer grievances
• Proficient computer skills with the ability to learn new software
• Bilingual in Spanish, Portuguese, or Creole preferred

Education

• A dynamic work environment
• Opportunities for professional growth
• Competitive Pay
• Paid Time Off &Sick Pay (Full-Time):
  • PTO accrual based on years of service (13–20 days annually).
  • Sick Time Off (STO) up to 40 hours per year.
• Paid Time Off & Sick Pay (Part-Time):
  • PTO accrual based on years of service (up to 40 hours annually).
  • Sick Time Off (STO) up to 40 hours per year.
• Ongoing Job Training

Health and Ancillary Benefits

• ICHRA Health Coverage Reimbursement Plan
• Short/ Long Term Disability
• Life Insurance
• 401K

*This position is temp to hire. After successful completion of 90 days of employment, an offer for full-time employment will be extended.

We are open to referrals, please inquire about when speaking with your recruiter

This is NOT an entry-level position, relevant experience is required when applying.