Client Services

Arizona Behavioral Counseling & Education; Phoenix (AZ); On-site; USD 35,000 - 45,000; Full time

Job summary

Arizona Behavioral Counseling & Education is looking for a Client Services Employee in Phoenix, Arizona. In this role, you will support individuals seeking behavioral health services, acting as the first point of contact and providing compassionate assistance. Key responsibilities include managing calls, scheduling appointments, and maintaining accurate client records. Ideal candidates will possess strong communication skills and a passion for helping others. Join us to foster a supportive environment that enhances client well-being.

Qualifications

• Strong commitment to helping individuals improve their well-being.
• Passion for customer service and client support.

Responsibilities

• Answer incoming phone calls and address client inquiries professionally.
• Schedule client appointments and manage therapist calendars.
• Provide ongoing support regarding attendance and treatment questions.
• Utilize EHR platform to record client information accurately.
• Generate reports to track client progress.
• Maintain accurate client records with confidentiality.

Skills

Excellent communication and interpersonal skills

Strong time management

Organizational abilities

Customer service commitment

Basic computer skills

Job description

Join our team as a Client Services Employee and play a vital role in supporting individuals seeking behavioral health services. You will be the first point of contact for referred clients, providing compassionate and efficient assistance throughout their treatment journey.

Responsibilities

• Answer incoming phone calls and address client inquiries with professionalism and empathy.
• Schedule client appointments and manage therapist calendars.
• Provide ongoing support to clients regarding attendance, treatment questions, and billing inquiries.
• Utilize our Electronic Health Record (EHR) platform to accurately record client information and manage appointments.
• Generate reports to track client progress and ensure efficient service delivery.
• Maintain accurate client records and ensure confidentiality.
• Provide excellent customer service and foster a supportive environment for clients.

Minimum Requirements

• Excellent communication and interpersonal skills.
• Strong time management and organizational abilities.
• Demonstrated commitment to providing exceptional customer service.
• Passion for helping individuals improve their well-being.
• Basic computer skills and the ability to learn new software.