Program Support Specialist

Arbor Circle; Grand Rapids, Northern (MI, KY); Hybrid; USD 23,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Career growth

Diversity and inclusion groups

Job summary

Arbor Circle in Grand Rapids, MI is seeking a Program Support Specialist to deliver high-quality customer service, handle data entry, and coordinate workflows across programs. The role requires strong communication, organizational skills, and the ability to work across departments to support operations.

Ideal candidates will have experience in behavioral health or medical office settings, proficiency with Microsoft Office and Excel, and the ability to produce clear reports from multiple systems.

Qualifications

• Deliver high-quality customer service and use creative problem-solving skills to address and resolve issues effectively.
• Experience in a behavioral health and/or medical office setting.
• Minimum of one year of administrative experience in a professional office environment.
• Advanced technical skills, including proficiency in Microsoft Office applications.
• Minimum of two years of Excel experience, including data tracking, organization, and basic analysis.
• Experience with data analysis, reporting, and interpreting information to support operational needs.
• Ability to collect, organize, and compile information from multiple systems, programs, or departments and prepare clear and accurate reports.
• Strong attention to detail with the ability to identify missing, inaccurate, incomplete, or inconsistent information.
• Ability to provide technical support, troubleshooting, and assistance to staff.
• Strong project management and organizational skills to support planning, coordination, follow-up, and timely completion of goals and assigned projects.
• Working knowledge of electronic health record (EHR) systems.
• Proven ability to work effectively and efficiently across multiple programs, departments, and competing priorities.
• Strong communication and interpersonal skills with the ability to collaborate effectively with staff at various levels of the organization.
• Demonstrated experience working effectively with culturally diverse populations.
• Ability to work independently, prioritize responsibilities, meet deadlines, and maintain accuracy while managing multiple tasks.

Responsibilities

• Respond to phone calls and direct clients.
• Data entry, retrieval, and organization.
• Coordinate workflows across programs.
• Provide technical support to staff.
• Foster purposeful, respectful relationships and communication.
• Support planning, coordination, and timely completion of projects.

Skills

Customer service

Administrative experience

Data analysis

Communication

Project coordination

Multitasking

Collaboration across programs

Cultural competency

Independent work

Tools

Excel

Microsoft Office

EHR systems

Data reporting tools

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Program Support Specialist

Grand Rapids, MI, US

9 days ago Requisition ID: 2001

Salary Range: $17.00 To $22.00 Hourly

*Must reside in the State of Michigan*

Provide excellent customer service to facilitate a positive and efficient experience for individuals accessing and participating in services, as well as for employees providing those services. Responsibilities include responding to phone calls, receiving and directing clients, data entry, retrieval and organization, and coordinating workflows across programs. Success is achieved through purposeful and respectful relationships, communication, and organization.

We support our employees with a robust benefits package, high-quality supervision, flexible scheduling, a vibrant work culture, ongoing training opportunities, and career growth pathways. Ideal candidates bring a willingness to reflect on bias, equity, successes, and challenges with empathy and curiosity—qualities that help individuals thrive and grow within our organization.

Position Requirements

• Deliver high-quality customer service and use creative problem-solving skills to address and resolve issues effectively.
• Prior experience in a behavioral health and/or medical office setting.
• Minimum of one year of administrative experience in a professional office environment.
• Advanced technical skills, including proficiency in Microsoft Office applications.
• Minimum of two years of Excel experience, including data tracking, organization, and basic analysis.
• Experience with data analysis, reporting, and interpreting information to support operational needs.
• Ability to collect, organize, and compile information from multiple systems, programs, or departments and prepare clear and accurate reports.
• Strong attention to detail with the ability to identify missing, inaccurate, incomplete, or inconsistent information.
• Ability to provide technical support, troubleshooting, and assistance to staff.
• Strong project management and organizational skills to support planning, coordination, follow-up, and timely completion of goals and assigned projects.
• Working knowledge of electronic health record (EHR) systems.
• Proven ability to work effectively and efficiently across multiple programs, departments, and competing priorities.
• Strong communication and interpersonal skills with the ability to collaborate effectively with staff at various levels of the organization.
• Demonstrated experience working effectively with culturally diverse populations.
• Ability to work independently, prioritize responsibilities, meet deadlines, and maintain accuracy while managing multiple tasks.

Learn More About Arbor Circle

• Market driven and equitable salary practices
• Robust health insurance options
• 11 paid holidays (including floating holidays for times important to you)
• Supportive and fulfilling culture
• Equity and inclusion focused affinity and work groups