Client Services Representative

AtlantiCare; Galloway Township (NJ); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision Insurance

401(k)/403(b)

Life Insurance

Disability Insurance

Tuition Reimbursement

FSAs for healthcare and dependent care

Wellness programs

Job summary

AtlantiCare is seeking a Client Services Representative to support front desk operations at hospital or ambulatory settings. You will schedule patient appointments, collect insurance information, and enter client data into the systems while delivering accurate financial information to patients.

The role requires 1–3 years of office experience, preferably in a medical environment, and a high school diploma. Training for Clinical Applications will be provided as needed, with a focus on team

Qualifications

• High school diploma or equivalent required.
• 1-3 years office experience required, preferably in a medical setting.
• Minimum 1 year insurance experience; 4 and ICD-10 coding experience preferred.
• Knowledge of medical terminology preferred.
• Proficiency in Clinical Applications; training provided as needed.

Responsibilities

• Provide front desk support and greet patients professionally.
• Schedule patient appointments in an organized, timely manner.
• Enter client information into the computer and verify insurance details.
• Provide accurate financial information to clients and answer billing questions.
• Support teamwork and participate in performance improvement efforts.

Skills

Customer service

Insurance knowledge

ICD-10 coding

Medical terminology

Education

High school diploma or equivalent

Tools

Clinical Applications

Job description

Client Services Representative

Job Description

POSITION SUMMARY

The Client Services Representative provides office support at the front desk within the Hospital, Ambulatory or setting. The Representative also ensures the timely and organized scheduling of patient appointments, patient insurance information, enters client information into the computer, and provides accurate financial information to clients. This position supports organizational goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to team work and cooperation.

QUALIFICATIONS EDUCATION: High school diploma or equivalent required.

LICENSE/CERTIFICATION: EXPERIENCE: 1-3 years office experience required, preferably in a medical setting. Minimum 1 year insurance, 4 and ICD-10 coding experience preferred. Knowledge of medical terminology preferred. Proficiency in Clinical Applications preferred at time of hire; incumbents within position will be trained appropriately and then skill will be required for this position within 30-60 days from date of hire.

PERFORMANCE

EXPECTATIONS: Demonstrates the competencies as established on the Assessment and Evaluation Tool for this position.

ENVIRONMENT: Potential for exposure to the hazards and risk of the hospital environment, including exposure to infectious disease, hazardous substances, and potential injury. Periodic traveling to other department locations is expected. The essential functions for this position are listed on the Assessment and Evaluation Tool.

REPORTING RELATIONSHIP: This position reports to the Department Director, Manager or Nursing Leadership in other departments within the organization.

The above statement reflect the general details considered necessary to describe the principle functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position. Benefit Offerings AtlantiCare offers eligible Full-time and Part-time team members the ability to participate inMedical, Dental, Vision, 401(k)/403(b), Life Insurance, Disability and other supplemental benefit programs.

Job Identification 100823

Job Category Administrative / Customer Service

Job Schedule Full time

Job Shift Day

Pay Range $17.50 - $25.17

Holidays Required No

Weekends Required No

Hrs Per Week 37.5

Posting Requirement Post Int & Ext

Total Rewards at AtlantiCare

At AtlantiCare, we believe in supporting the whole person. Our market-competitive Total Rewards package is designed to promote the physical, emotional, social, and financial well-being of our team members. We offer a comprehensive suite of benefits and resources, including:

• Generous Paid Time Off (PTO)
• Medical, Prescription Drug, Dental & Vision Insurance
• Retirement Plans with employer contributions
• Short-Term & Long-Term Disability Coverage
• Life & Accidental Death & Dismemberment Insurance
• Tuition Reimbursement to support your educational goals
• Flexible Spending Accounts (FSAs) for healthcare and dependent care
• Wellness Programs to help you thrive
• Voluntary Benefits, including Pet Insurance and more

Benefits offerings may vary based on position and are subject to eligibility requirements.

Join a team that values your well-being and invests in your future.

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law" in impacted states, which mandate employers to list salary ranges in job advertisements and promotions.

AtlantiCare is an Equal Opportunity Employer

Equal employment opportunity, including veterans and individuals with disabilities.

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