Client Service Representative, Route 66 VECCC

Ethos Veterinary Health; Albuquerque (NM); On-site; USD 23,419 - 27,552; Full time

Benefits offered by this job

401(k) with matching contributions

Health, dental, and vision insurance

Paid time off (PTO)

Flexible scheduling options

Employee discounts on veterinary services

Professional development assistance

Job summary

A veterinary emergency care center in Albuquerque is looking for a Client Service Representative to assist in the medical care environment. This role requires exceptional communication skills and the ability to work effectively in a dynamic and challenging setting. The ideal candidate will enjoy a collaborative environment and support clients with a compassionate approach. Benefits include competitive pay, flexible scheduling, and ongoing professional development support. Join us to make a real difference in the lives of pets and their families.

Qualifications

• Exceptional first impressions and outstanding communication and customer service skills.
• Thrive on multitasking and navigating unexpected situations.
• Flexibility to adapt and be a team player in a collaborative environment.

Responsibilities

• Educate clients and veterinarians about veterinary services.
• Coordinate appointments and ensure seamless scheduling.
• Handle client communications via phone and email.
• Maintain accurate client and pet records.
• Perform cash handling and financial reconciliations.

Skills

Outstanding communication skills

Customer service excellence

Adaptability

Multitasking

Job description

Client Service Representative, Route 66 VECCC

3 days ago Be among the first 25 applicants

Client Service Representative

Compensation: $17 - $20 pending experience & skillset

Overnight Shift Differential: $3/hr

Are you a compassionate, enthusiastic "people person" with a love for animals? Do you thrive in a dynamic environment where every day brings new challenges and opportunities to make a difference? If so, Route 66 Veterinary Emergency & Critical Care Center (VECCC) wants YOU to be our next Client Service Representative.

About The Role

As a Client Service Representative, you will play a crucial role in supporting our emergency and critical care departments while welcoming and assisting our guests.

Responsibilities Include (but Not Limited To)

• Educate and Support: Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
• Appointment Coordination: Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.
• Communication Mastery: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
• Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.
• Cash handling and end-of-day financial reconciliation.

Compensation

• $17 - $20 pending experience & skillset
• 3/12 or 4/10 shifts available
• Overnight Shift Differential: $3/hr

Schedule

• 4 X 10 hour shifts
• Various shifts available. Apply to learn more!

What You Can Expect

At Route 66 VECCC, we believe in taking care of you so you can provide the best care for our beloved pets.

• We value your well-being: Enjoy flexible leave policies, mental health awareness support, and a unique team-oriented work culture that promotes happiness and health in body, mind, and spirit.
• We value your professional growth: We are committed to mentoring our team to help you reach your full potential.
• We have a friendly/inclusive culture: Step into an environment where mutual respect and kindness thrive. You'll work in a stimulating, high-volume environment alongside colleagues who are eager to share their expertise.

What We're Looking For

• Exceptional First Impressions: The ideal candidate will possess outstanding communication and customer service skills.
• Adaptability and Multitasking: Thrive on multitasking and navigating unexpected situations with ease.
• Customer Service Excellence: Provide outstanding service aligning with our commitment to delivering an exceptional client experience.
• Flexibility and Adaptability: Be a team player who thrives in a collaborative environment, adaptable to situations where protocols may not apply and handling unanticipated tasks with grace.

Why Choose Route 66 VECCC?

We value autonomy – we believe in empowering our team members to take ownership of their work and make meaningful contributions.

From day one, our onboarding process sets you up for success. You'll receive continued support throughout your training as you navigate your role. Our monthly team introductions provide a unique opportunity to connect with your colleagues in a class setting, fostering a sense of camaraderie and community from the outset. While we strive for a welcoming and inclusive atmosphere, we are committed to ensuring that everyone feels respected and valued.

We encourage initiative and support your professional growth every step of the way. Our structured career path program helps you chart your course within the company. Whether you aspire to transition to a different department or advance in your current role, we're here to help you achieve your goals.

Benefits We Offer

• 401(k) with matching contributions
• Health, dental, and vision insurance
• Life insurance coverage
• Paid time off (PTO) for work-life balance
• Flexible scheduling options
• Employee discounts on veterinary services
• Professional development assistance and ongoing training
• License reimbursement

Apply now and embark on a rewarding career where you can make a real difference in the lives of pets and their families!

For more information about our hospital, please visit https://rt66vet.com

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.