Client Services Representative

National Veterinary Associates; Chandler (AZ); On-site; USD 26,000 - 34,000; Part time

Benefits offered by this job

Health Care Plan

401k

Life Insurance

Short Term Disability

Paid Time Off

Discounted Veterinary Care

EAP

Career growth network

Job summary

Ocotillo Animal Clinic and Pet Resort in Chandler, Arizona seeks a friendly Receptionist to join our fast-paced, full-service hospital serving dogs and cats since 1999.

You will check in/out clients, schedule appointments, answer phones, dispense prescription items per Vet instructions, and keep client records in Avimark. Must communicate clearly, stay organized, multitask, and show empathy toward pets and clients.

Qualifications

• Knowledge of veterinary terminology and procedures.
• Experience with Avimark is preferred.
• Ability to work independently and accept direction on tasks.
• Strong organizational skills and attention to detail.
• Critical thinking and problem-solving abilities.
• Excellent verbal and written communication; good judgment under pressure.

Responsibilities

• Check In and Check out Clients.
• Dispense Prescription items per Vet instructions.
• Schedule appointments and manage calendar.
• Answer phones and assist with scheduling.
• Prioritize multiple tasks in a calm, organized manner.
• Use Avimark to document and update client records.
• Maintain a positive attitude with clients, pets and teammates.
• Show empathy toward clients and treat pets with compassion.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Organizational skills

Empathy

Tools

Avimark

Job description

Hospital Name: Ocotillo Animal Clinic and Pet Resort

Job Type: Support Staff

Description & Requirements

Ocotillo Animal Clinic and Pet Resort is looking to add a quality team member. Our clinic is located in Chandler, Arizona since 1999. We are a full-service animal hospital providing veterinary care to dogs and cats. We offer services such as wellness vaccines, sick exams, surgical services, x-rays, ultra sound and Wellness Plans.

Here at Ocotillo Animal Clinic and Pet Resort our team is committed to providing each client and pet with incredible veterinary services.We strive for Good Culture for our Employees. If you are a passionate and caring team player we are looking for a Positive Team Member for this fast paced, who can multitask, but at the same time give "Excellent Customer Service"! Great Customer Service Skills is a must.

As a Receptionist you will:

• Schedule: 4 days a week, 9.5 hour shifts
• We are open Mon-Fri 7:30AM-5:30PM & Sat 7:30AM-1PM, schedules are usually 7:30AM- 6PM and 7:30PM-1:30PM on Saturday,
• Check In and Check out Clients
• Dispense Prescription items per Vet instructions
• Schedule appointments
• Phone skills to make calls and assist with scheduling
• Prioritize multiple tasks in a calm, organized manner
• Use Avimark to add documentation and update client records
• Maintain a positive attitude in all interactions with clients, pets and other teammates.
• Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.

Responsibilities / Qualifications:

• Knowledge of veterinary medical terminology and procedures.
• Experience with Avimark is preferred.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Possession of organizational skills.
• Critical thinking – Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations.

Benefits:

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term Disability
• Paid Time Off - for eligible positions only
• 4 weeks of paid Short Term Disability
• Discounted Veterinary Care
• EAP (Employee Assistance Program)
• A large network of over 2,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth
• Opportunity to make an impact in your community!