Client Services Rep/Office Services

Everise; Clayton (NM); Remote; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K plan

Paid time off

Work from home

Job summary

Everise is seeking dedicated customer service professionals to handle inbound calls for members from home. You will deliver compassionate support, document interactions, and strive to meet or exceed client metrics while maintaining high standards of service.

A dedicated home work area is required, with reliable broadband and a standard home-office setup. This role emphasizes customer satisfaction, integrity, and the ability to adapt to schedule flexibility, including evenings and weekends.

Qualifications

• Answer inbound phone calls for clients' members.
• Meet or exceed performance metrics.
• Document customer information accurately.
• Ability to work from home with required setup.

Responsibilities

• Resolve issues via one-call resolution guidelines.
• Drive process improvements to benefit clients.
• Ensure call disposition and data entry.
• Maintain integrity and customer satisfaction.
• Flexible scheduling including weekends/evenings.

Skills

Inbound calls

Customer service

Communication

Problem solving

Tools

CRM software

Job description

Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. In this role you will take your exemplary customer service skills, patience, understanding and compassion to answer inbound phone calls for our clients' members. We offer opportunity for you to earn additional cash incentives for reaching your goals in addition to your base pay. We also offer medical, dental, vision, and 401K benefits as well as earned PTO. Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services

• Resolve customer issues via one call resolution guidelines and/or escalated process
• Meet or exceed company and client performance metrics
• Maintain a balance between company policy and client benefit in decision making
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
• Responsible for call disposition or compiling and documenting customer information as required
• Dedicated area to work from in your home
• Demonstrated passion for excellence with respect to treating and caring for customers, especially senior citizens
• Ability to identify customer needs and clearly articulate products and services
• Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime
• Highly developed sense of integrity and commitment to customer satisfaction
• Work at Home Set-Up Requirements Standard Connect and Speed
• ~ Hard-wired Broadband Internet Service via DSL, Cable, or Fiber Optic
• ~ The use of wireless connections to access Everise Work at Home systems at any time is prohibited, even if the connection is encrypted.
• ~