Client Services Rep/Office Services

Everise; Rhode Island; Remote; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

401K

PTO

Work at home program

Job summary

Everise seeks a dedicated Work-from-Home Customer Service Representative to answer inbound calls for members. You will gather information, resolve issues, and educate customers on products and services while meeting client metrics.

A dedicated home workspace and weekend/evening availability are required to support our diverse client base. The role emphasizes compassionate service, especially for senior customers, with a base pay plus incentive opportunities and a comprehensive benefits package,

Qualifications

• Exemplary customer service skills and patience.
• Ability to understand customer needs and provide clear guidance.
• Strong communication with clients and teammates.

Responsibilities

• Resolve customer issues via one-call resolution guidelines and/or escalated process.
• Meet or exceed company and client performance metrics.
• Maintain policy while considering client benefit in decision making.
• Identify opportunities to drive process improvements for the client and customers.
• Document customer information and call dispositions as required.
• Work from home setup with a dedicated space.
• Demonstrate care for customers, especially seniors.
• Offer product and service explanations and upsell where appropriate.
• Maintain flexible schedule including weekends, evenings, holidays, and overtime.

Skills

Customer service

Patience

Empathy

Communication

Job description

Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. In this role you will take your exemplary customer service skills, patience, understanding and compassion to answer inbound phone calls for our clients' members. We offer opportunity for you to earn additional cash incentives for reaching your goals in addition to your base pay. We also offer medical, dental, vision, and 401K benefits as well as earned PTO. Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services

• Resolve customer issues via one call resolution guidelines and/or escalated process
• Meet or exceed company and client performance metrics
• Maintain a balance between company policy and client benefit in decision making
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
• Responsible for call disposition or compiling and documenting customer information as required
• Dedicated area to work from in your home
• Demonstrated passion for excellence with respect to treating and caring for customers, especially senior citizens
• Ability to identify customer needs and clearly articulate products and services
• Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime
• Highly developed sense of integrity and commitment to customer satisfaction
• Work at Home Set-Up Requirements Standard Connect and Speed
• ~ Hard-wired Broadband Internet Service via DSL, Cable, or Fiber Optic
• ~ The use of wireless connections to access Everise Work at Home systems at any time is prohibited, even if the connection is encrypted.
• ~