Client Services Rep/Office Services

Everise; California City (CA); Teletrabalho; USD 21 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical Insurance

Dental Insurance

Vision Insurance

401K

Paid Time Off

Resumo da oferta

Everise is seeking a dedicated customer service professional to handle inbound calls for clients’ members from a home-based setting in the United States. The role offers base pay plus incentives, plus benefits including medical, dental, vision, and a 401K, along with earned PTO.

Responsibilities include resolving issues in one call and maintaining high performance metrics, while adapting to schedules that may include weekends and evenings.

Qualificações

• Resolve customer issues using one call resolution guidelines.
• Demonstrate strong empathy and understanding when assisting customers.

Responsabilidades

• Resolve customer issues via one call resolution guidelines and/or escalated process
• Meet or exceed company and client performance metrics
• Maintain policy alignment with client benefits
• Identify opportunities to drive process improvements for customers and clients
• Document customer information and call disposition as required
• Work from home setup per standards and requirements
• Demonstrate commitment to exceptional customer satisfaction

Conhecimentos

Customer service

Excellent communication

Patience and empathy

Descrição da oferta de emprego

Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. In this role you will take your exemplary customer service skills, patience, understanding and compassion to answer inbound phone calls for our clients' members. We offer opportunity for you to earn additional cash incentives for reaching your goals in addition to your base pay. We also offer medical, dental, vision, and 401K benefits as well as earned PTO. Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services

• Resolve customer issues via one call resolution guidelines and/or escalated process
• Meet or exceed company and client performance metrics
• Maintain a balance between company policy and client benefit in decision making
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
• Responsible for call disposition or compiling and documenting customer information as required
• Dedicated area to work from in your home
• Demonstrated passion for excellence with respect to treating and caring for customers, especially senior citizens
• Ability to identify customer needs and clearly articulate products and services
• Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime
• Highly developed sense of integrity and commitment to customer satisfaction
• Work at Home Set-Up Requirements Standard Connect and Speed
• ~ Hard-wired Broadband Internet Service via DSL, Cable, or Fiber Optic
• ~ The use of wireless connections to access Everise Work at Home systems at any time is prohibited, even if the connection is encrypted.
• ~