Client Services Rep/Office Services

Everise; California; A distancia; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision insurance

401K benefits

Paid time off (PTO)

Work at Home program

Descripción de la vacante

Everise is seeking a customer-focused professional to handle inbound calls for our clients’ members from a remote home-based setup. You will gather customer information, assess needs, and educate customers about products and services while meeting client metrics.

The role emphasizes compassionate service, especially for senior customers, with a strong emphasis on process efficiency, integrity, and the ability to work flexible hours including evenings and weekends.

Formación

• Excellent customer service skills and empathy.
• Ability to handle inbound calls and resolve customer issues.
• Strong communication and active listening abilities.

Responsabilidades

• Resolve customer issues via one call resolution guidelines and/or escalated process
• Meet or exceed client performance metrics
• Maintain policy adherence while considering client benefits
• Identify opportunities to improve processes for clients and customers
• Document customer information as required
• Support a dedicated area to work from in your home
• Provide exceptional service to all customers, with emphasis on seniors
• Identify customer needs and clearly articulate products and services
• Demonstrate integrity and commitment to customer satisfaction

Conocimientos

Customer service

Phone support

Communication

Descripción del empleo

Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. In this role you will take your exemplary customer service skills, patience, understanding and compassion to answer inbound phone calls for our clients' members. We offer opportunity for you to earn additional cash incentives for reaching your goals in addition to your base pay. We also offer medical, dental, vision, and 401K benefits as well as earned PTO. Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services

• Resolve customer issues via one call resolution guidelines and/or escalated process
• Meet or exceed company and client performance metrics
• Maintain a balance between company policy and client benefit in decision making
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
• Responsible for call disposition or compiling and documenting customer information as required
• Dedicated area to work from in your home
• Demonstrated passion for excellence with respect to treating and caring for customers, especially senior citizens
• Ability to identify customer needs and clearly articulate products and services
• Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime
• Highly developed sense of integrity and commitment to customer satisfaction
• Work at Home Set-Up Requirements Standard Connect and Speed
• ~ Hard-wired Broadband Internet Service via DSL, Cable, or Fiber Optic
• ~ The use of wireless connections to access Everise Work at Home systems at any time is prohibited, even if the connection is encrypted.
• ~