Client Services & Renewal Account Manager

Arthur J. Gallagher & Co.; Missouri; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher Benefit Services is seeking a Client Service Manager to oversee a portfolio of accounts, build strong client relationships, and ensure service excellence. You will partner with the Production team to drive renewals and deliver tailored solutions that enhance client outcomes.

The role emphasizes collaboration, strong communication, and the ability to balance priorities in a fast-paced environment.

Qualifications

• Bachelor's degree with 3+ years client service and/or claims management experience
• High School degree/GED with 8+ years client service and/or claims management experience
• Producer's License.
• Ability to travel up to 25% of the time.
• Proficiency in Microsoft Office.
• Appropriate licensing as required.

Responsibilities

• Oversee the day-to-day management of an assigned group of accounts.
• Understand clients' needs and deliver tailored solutions.
• Lead the renewal process in partnership with the Production team.
• Impact client satisfaction, retention, and company growth.
• Contribute to a culture of collaboration and continuous improvement.

Skills

Client service

Claims management

Communication

Relationship management

Education

Bachelor's degree

High School diploma/GED

Tools

Microsoft Office

Job description

Gallagher Benefit Services is seeking a Client Service Manager to oversee a portfolio of accounts, build strong client relationships, and ensure service excellence. You will partner with the Production team to drive renewals and deliver tailored solutions that enhance client outcomes.

The role emphasizes collaboration, strong communication, and the ability to balance priorities in a fast-paced environment.