Client Services Project Manager: Wrike & Process Improvement

Healthfuse; United States; On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid time off

Employee Share Program

Job summary

Healthfuse is seeking a Project Manager, Client Services Operations (CS PM) to lead day-to-day project management within the Client Services department. You will partner with the PMO Manager and SVP to translate priorities into executable plans and govern Wrike usage across Directors and Advisors.

The role requires hands-on PMO experience, strong analytics, and the ability to drive process improvements while aligning with business goals.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• Demonstrated project management or PMO experience.
• Hands-on experience with project management software (Wrike, Smartsheet, Asana, Monday.com, or MS Project).
• Ability to manage multiple projects and meet deadlines.
• Strong analytical skills.
• Ability to design and document processes, SOPs, and performance metrics.
• Collaborative, capable of working with Directors and Advisors.

Responsibilities

• Oversee day-to-day project management for the Client Services department.
• Coordinate priorities across Directors and Advisors.
• Translate enterprise priorities into executable plans for the Client Services team.
• Support change management as processes and tools evolve.
• Analyze Wrike reports and dashboards to monitor capacity and performance.
• Ensure adherence to SOPs and quality standards.

Skills

Wrike

Project management

Analytical skills

Communication

Education

Bachelor’s degree or equivalent

Tools

Wrike

MS Project

Asana

Monday.com

Job description

Healthfuse is seeking a Project Manager, Client Services Operations (CS PM) to lead day-to-day project management within the Client Services department. You will partner with the PMO Manager and SVP to translate priorities into executable plans and govern Wrike usage across Directors and Advisors.

The role requires hands-on PMO experience, strong analytics, and the ability to drive process improvements while aligning with business goals.