Client Services Project Director

Epiq; Phoenix (AZ); Remote; USD 150,000 - 175,000; Full time

Job summary

An established industry player is seeking a Project Director in Client Services to lead project delivery and client engagement. This role requires a deep understanding of eDiscovery and litigation support, along with exceptional project management skills. The successful candidate will manage complex client relationships, coordinate project teams, and ensure high-quality service delivery. If you thrive in a collaborative environment and have a passion for client success, this opportunity is perfect for you.

Benefits

Health Insurance

401(k) Plan

Paid Time Off

Flexible Work Hours

Professional Development Opportunities

Qualifications

• 5-7 years of experience in eDiscovery and litigation support.
• Proven leadership and staff development skills.

Responsibilities

• Manage client projects and relationships with a focus on service delivery.
• Coordinate activities of Project Managers for successful project execution.

Skills

eDiscovery

Project Management

Client Relationship Management

Communication Skills

Judgment and Critical Thinking

Education

Bachelor's Degree

JD or MBA

Tools

Epiq Analytics

Relativity Analytics

Nexidia

Job description

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

The Project Director, Client Services will serve as the Service Delivery point of contact on project work. The project lead will:

1. Exemplify a positive and professional “Client Experience” and engage the “love the customer” philosophy.
2. Successfully manage assigned client account relationships and/or large complex matters.
3. Work within the Client Services team framework to engage Project Managers, Senior Project Managers, and CSDs as appropriate.

The successful candidate must have a project leadership and professional background in the electronic discovery industry. Above all, the project lead has a strong track record of service delivery and service orientation.

Primary Responsibilities

• Owns projects that require senior-level knowledge, assistance, and direction.
• Defines a project staffing plan that will encompass project requirements and milestones.
• Demonstrates subject matter expertise on Client ECA, custom review tools including but not limited to Epiq Analytics, Relativity Analytics, Intelligent Voice, Nexidia, and other applications or services as necessary and available.
• Coordinates activities of Project Managers and Senior Project Managers in the delivery of services in accordance with EPIQ’s best practices and client account and project expectations.
• Serves as the primary liaison with key client representatives and owns the service delivery for assigned client projects.
• Works with Business Development Managers to ensure all assigned client accounts have an account plan for which the Client Services aspect has been completed.

Secondary Responsibilities

• Ensures that new team members are appropriately instructed on project requirements.
• Works with clients to establish best practices which meet client needs and address any prioritization issues that may arise on projects.
• Manages and reports to clients on budget and financial status.
• Ensures that client and project requirements are being met by meeting regularly with assigned Project Managers and Senior Project Managers.
• Instills confidence in the client and serves as the public face of Epiq’s high-quality service delivery offering.
• Consistently delivers proactive communication with clients and serves as initial point of escalation when necessary.
• Manages the seamless onboarding of new clients and projects upon completion of the sales process.

Core Competencies

• Client Focus – Engages with clients, both internal and external, and their needs as a primary focus; builds collaborative and productive relationships; seeks to understand client situations, issues, and expectations; takes action to meet client needs and address concerns.
• Judgment and Critical Thinking – Analyzes data to identify and understand problems; considers the broad business impact of decisions.
• Consultative Approach – Shares expertise to support decision making and strategic planning; acts as a trusted advisor.
• Project Management – Leads and shares expertise on technology and processes; ensures successful project management.

Required Qualifications & Characteristics

• Deep understanding of eDiscovery and litigation support industry with 5-7 years of relevant experience.
• Proven leadership and staff development skills.
• Success in managing multiple projects simultaneously.
• Strong communication skills with confident executive presence.
• Excellent client relationship skills.
• Understanding of database design, data processing, and legal document review.
• Ability to oversee all aspects of project control from planning to final delivery.

Background in candidates for this opportunity

• Bachelor’s degree required; JD, MBA or similar advanced degree preferred.
• Minimum of 7 years in consulting, litigation support, or legal environments.

Characteristics of a successful leader at Epiq

• Inspirational and personalized leadership style.
• Polished, sophisticated presence.
• Structured, results-oriented, and strategic.
• Approachable and collaborative.
• Strong oversight and execution capabilities.
• Decisive, agile, and focused.

#LI-TP1 #remote

The compensation range for this role is $150,000 to $175,000 annually, potentially with an annual bonus. Salary will be determined based on location, abilities, performance, and pay parity.

Further details will be provided during the initial screening call with the Talent Acquisition Team.

Click here to learn about Epiq's Benefits.

If you enjoy growth and working with enthusiastic, high-achieving colleagues, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws and to prohibit unlawful discrimination and harassment. Accommodations are available upon request for applicants with disabilities. Epiq considers qualified applicants with arrest and conviction records in accordance with legal requirements.