Client Services Project Coordinator

SGS; South Brunswick (NJ); On-site; USD 38,000 - 52,000; Full time

Job summary

SGS – the world's leading testing, inspection and certification company – is seeking a Project Manager Assistant in Dayton, NJ. You will support the Client Services Team by handling bottle orders, change orders, login reviews, subcontracting and PTO coverage while learning project work within your group.

This role emphasizes communication, attention to detail and the ability to coordinate with clients and internal labs, providing back-up coverage for project managers and ensuring timely delivery

Qualifications

• Associates' degree or equivalent industry experience with 0–1 years in sciences and/or customer service (Required)
• Bachelor’s degree in Environmental Science, Biology, Chemistry, or related field with 1–2 years in sciences and/or customer service (Preferred)
• Exceptional communication skills (Required)
• Self-starter (Required)
• Advanced English language skills (Required)
• Advanced mathematical and reasoning skills (Required)
• Excellent attention to detail (Required)
• Solid critical thinking skills to anticipate and solve problems (Required)
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) (Required)

Responsibilities

• Processes sample orders for all matrices and collection media types and coordinates delivery and pickup of sampling supplies and samples.
• Executes change orders, based on client instructions, to modify or add to the specifications originally requested on the chain of custody.
• Reviews login information daily in LIMS and requests corrections or modifications as needed.
• Informs clients of sample receipt anomalies and provides technical support for resolution.
• Assists in processing subcontract requests to internal and external labs for testing not offered within the home lab.
• Manages subcontracting data to ensure timely delivery of analytical reports to clients.
• Takes overflow phone calls and assists clients with requests related to sampling, reporting, billing, etc.
• Makes or returns specific phone calls as directed by project managers for ongoing projects.
• Provides back-up coverage for project managers within the group – email and phone.
• Checks on TAT and on-time report delivery for project managers.
• Assists login department in overflow/coverage situations.
• Performs other duties as needed

Skills

Exceptional communication

Self-starter

Advanced English

Advanced math & reasoning

Attention to detail

Critical thinking

MS Office

Education

Associates' degree or equivalent

Bachelor’s degree in related field

Tools

Microsoft Office Suite

Job description

SGS – the world's leading testing, inspection and certification company – is seeking a Project Manager Assistant in Dayton, NJ. You will support the Client Services Team by handling bottle orders, change orders, login reviews, subcontracting and PTO coverage while learning project work within your group.

This role emphasizes communication, attention to detail and the ability to coordinate with clients and internal labs, providing back-up coverage for project managers and ensuring timely delivery