Client Services, Project Coordinator

TransPerfect Legal; Maryland; Hybrid; USD 55,000 - 75,000; Full time

Job summary

TransPerfect Legal in the United States (Maryland) is seeking a Client Services Project Coordinator to orchestrate project lifecycles, maintain client relationships, and ensure delivery of high-quality outcomes. You will liaise with production, tech and sales teams to scope work and manage deadlines.

The role requires a bachelor’s degree, strong English communication, and the ability to work under pressure on multiple projects in a hybrid environment.

Qualifications

• Minimum Bachelor’s degree or its equivalent.
• Flexibility to work rotating shifts, including some weekends and evenings.
• Superior written and spoken communication skills in English.
• Attention to detail with initiative on new projects.
• Ability to collaborate across multiple departments to deliver excellent client service.

Responsibilities

• Respond to client requests for new project initiatives, by closely monitoring external and internal email correspondence.
• Collaborate with production, tech and sales teams to assess scope and produce cost estimates.
• Frame project instructions, specifications and deadlines within the internal job-tracking system.
• Serve as the primary point of contact for clients and third party vendors.
• Manage client relationships and set expectations within tight timeframes.
• Oversee full project lifecycle; monitor progress, ensure deadlines, budgets and quality deliverables.
• Provide training and guidance on best practices to support process improvement and technical solutions.
• Perform other special projects or duties when required.

Skills

Creative thinker

Hard worker

Innovator

Education

Bachelor’s degree or equivalent

Job description

Job description

Who We Are:

TransPerfect Legal (TL) empowers legal professionals to leverage AI, analytics, and multi-language technology across e-discovery, forensic consulting, due diligence, privacy, managed review, and staffing projects. TLS delivers software and service solutions to every Am Law 200 and Global 100 firm, and the majority of Fortune 500 corporate legal departments.

TransPerfect Legal is a division part of the family of companies that form TransPerfect.

What You Will Be Doing:

We are seeking goal-oriented, organized, energetic and talented individuals who have a passion for problem-solving. With primary responsibilities in the areas of Project Management, Logistics, and Quality Assurance, the mission of the Client Services team is to retain and grow client relationships by orchestrating the entire project lifecycle and delivering a superior level of customer service.

Responsibilities:

• Respond to client requests for new project initiatives, by closely monitoring external and internal email correspondence.

• Collaborate with various members of the production, tech and sales teams to assess the scope of work and produce cost estimates.

• Frame project instructions, specifications and deadlines within our internal job-tracking system.

• Serve as the primary point of contact for clients and third party vendors.

• Manage client relationships and set expectations in increasingly narrow timeframes.

• Oversee full project lifecycle; monitor and communicate project progress; ensure strict adherence to deadlines, protocols and budgets and ultimately produce high quality deliverables.

• Experienced candidates will be called upon to provide training and guidance on best practices to support process improvement and optimization and to aid in scoping and developing technical solutions.

• Perform other special projects or duties when required.

Where Your Career Is Going:

At TransPerfect, there are a lot of growth opportunities. This is a great opportunity to start acareer in logistics.All departments offer career growth and development that can combine your skills, interest and experience. We encourage our employees to have a continuous dialogue with management about growth oppportuinties throughout your tenure with the company.

End your job search and find your career at TransPerfect #careersNOTjobs.

Why TransPerfect:

For more than 25 years, we have honed a culture where all kinds of ideas are shared and new ventures are not only welcomed, but also encouraged. In this fast-paced environment, employees are intellectually stimulated so they can grow alongside the organization. From Intern to President, we believe that every single employee should have a voice and contribute to the amazing services we offer our clients.

We also offer a comprehensive benefits package including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks. You even get your birthday off because let's face it, we're stoked that you were born.

TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

For more information on the TransPerfect Family of Companies, please visit our website at www.transperfect.com.

Job requirements

Who We Are Looking For:

About You:

As a Client Services Project Coordinator you are a:

• Creative thinker – You are curious and unafraid to ask questions

• Hard worker – You are industrious and diligent in everything you do

• Innovator – You are willing to initiate changes and introduce new ideas

Your experience includes:

• Minimum Bachelor’s degree or its equivalent

• Flexibility to work rotating shifts on a weekly basis, including some weekends and evenings.

• Superior written and spoken communication skills in English.

• Strong attention to detail and an outgoing personality, with willingness to take initiative on new projects

• Ability to work in a fast-paced and team-oriented environment; collaborating with numerous teams across multiple departments, all with the goal of providing exceptional client service and delivering a superior product to all clients at all times.

• Willingness to work under pressure, juggling multiple projects and deadlines simultaneously, all while remaining calm, collected, and professional.

• Desire to build external relationships with clients, and internal relationships with peers/coworkers from other departments

Hybrid

• Washington DC, Maryland, United States

Legal

Full-time, Permanent