Client Services Associate

TransPerfect; Quast (MT); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k matching

Membership to child-care providers

Job summary

TransPerfect in Quast, Montana, is seeking a project manager to liaise between clients and production staff. The ideal candidate will have a Bachelor’s degree, strong English communication skills, and exceptional problem-solving abilities. You will manage client project requests, produce detailed budgets and timelines, and ensure the production team adheres to expectations. The position offers a comprehensive benefits package, including medical, dental, and vision insurance, along with a 401k matching program.

Qualifications

• Bachelor’s degree.
• Excellent written and verbal English communication skills.
• Exceptional problem-solving and analytical skills.
• Customer service and/or project management experience.
• Strong organizational skills, attention to detail, and the ability to multi-task.
• Working knowledge of MS Office.
• Ability to prioritize and schedule tasks and work in a team environment.
• Willingness to learn new things, be open to challenges, and thrive on success.

Responsibilities

• Respond to client requests for new project initiatives.
• Collaborate with the production team for cost and timeline estimates.
• Provide detailed budget, schedule, and instructions to the project team.
• Monitor and communicate project progress, ensuring adherence to deadlines.
• Serve as the central point of contact between clients and production staff.

Skills

Excellent written and verbal English communication skills

Exceptional problem-solving and analytical skills

Customer service and/or project management experience

Strong organizational skills

Attention to detail

Ability to multi-task

Working knowledge of MS Office

Education

Bachelor’s degree

Job description

What You Will Be Doing

• Respond to client requests for new project initiatives through our centralized technology.
• Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests.
• Initiate all project related work by providing detailed budget, schedule, and instructions to the project team, anticipating pitfalls or potential roadblocks to successful completion.
• Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team.
• Where applicable, initiate project specifics to set the production team / individual project up for success.
• Take a proactive role in learning about clients’ industry, business needs, and company culture; educate the project team and provide a high level of service.
• Monitor and communicate project progress, ensuring strict adherence to deadlines and budgets, and ultimately produce high-quality deliverables.
• Serve as the central point of contact and liaison between external client contacts and internal production staff.
• Set and fulfill client expectations.
• Comply with internal regulations, processes and procedures in line with ISO standards.
• Potentially troubleshoot problem projects.
• Understand and abide by individual project instructions and effectively communicate them to the production team.
• Investigate client complaints where applicable.
• Discuss issues with clients and production staff and creatively problem solve to alleviate issues.

Who We Are Looking For

• Bachelor’s degree.
• Excellent written and verbal English communication skills.
• Exceptional problem‑solving and analytical skills.
• Customer service and/or project management experience.
• Strong organizational skills, attention to detail, and the ability to multi‑task.
• Working knowledge of MS Office.
• Ability to prioritize and schedule tasks and work in a team environment.
• Willingness to learn new things, be open to challenges, and thrive on success.

Benefits

TransPerfect offers a comprehensive benefits package, including medical, dental, and vision insurance, 401k matching, and membership to child‑care providers.

TransPerfect provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.