Client Services Associate

TransPerfect; City of Rochester (NY); On-site; USD 50,000 - 75,000; Full time

Job summary

TransPerfect in New York is seeking a detail-oriented Project Coordinator to support client initiatives and coordinate with production teams to meet deadlines.

You will manage scope, timelines, and budgets, serve as the main client liaison, and ensure quality standards while complying with ISO-aligned processes.

Join a dynamic team that delivers high-level service to clients across industries and supports continual process improvements daily.

Qualifications

• Bachelor's degree required.
• Excellent written and verbal English communication.
• Strong analytical and problem-solving skills.
• Customer service and/or project management experience.
• Strong organization, attention to detail, and multitasking ability.
• Proficiency with MS Office.
• Ability to prioritize and work in a team.
• Willingness to learn and adapt.

Responsibilities

• Respond to client requests for new project initiatives and coordinate with teams.
• Collaborate with production to assess scope, costs, timelines, and instructions.
• Initiate project work and anticipate roadblocks for on-time delivery.
• Address issues with clients before handing to production staff.
• Set up project specifics to maximize team performance.
• Learn clients’ industries and needs to educate the team.
• Monitor progress, ensuring deadlines, budgets, and quality standards.
• Serve as liaison between external clients and internal production staff.
• Set and fulfill client expectations.
• Identify, troubleshoot, and resolve project issues.
• Discuss issues with clients and staff and solve problems.

Skills

Project coordination

Client communication

Time management

Problem solving

MS Office

Team collaboration

English proficiency

Education

Bachelor’s degree

Tools

MS Office

Job description

TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

What You Will Be Doing

• Respond to client requests for new project initiatives through our centralized technology.
• Collaborate with production team members to assess scope, estimate costs and timelines, and prepare detailed project instructions.
• Initiate project work and anticipate potential roadblocks to ensure smooth progression to successful completion.
• Address and resolve any pitfalls with the client before submitting to the production team.
• Set up project specifics to maximize production team performance.
• Learn clients’ industries, business needs, and cultures to educate the team and provide high‑level service.
• Monitor and communicate project progress, ensuring adherence to deadlines, budgets, and quality standards.
• Serve as the central point of contact and liaison between external clients and internal production staff.
• Set and fulfill client expectations.
• Comply with internal regulations, processes, and ISO‑aligned procedures.
• Identify, troubleshoot, and resolve project issues.
• Adhere to project instructions, effectively communicate with the team, and investigate client complaints when necessary.
• Discuss issues with clients and production staff and creatively problem‑solve to mitigate complications.

Who We Are Looking For

• Bachelor’s degree.
• Excellent written and verbal English communication skills.
• Exceptional problem‑solving and analytical skills.
• Customer service and/or project management experience.
• Strong organizational skills, attention to detail, and the ability to multi‑task.
• Working knowledge of MS Office.
• Ability to prioritize, schedule tasks, and work effectively in a team environment.
• Willingness to learn new things, embrace challenges, and thrive on success.