Client Services & Project Coordination Specialist

Audio Impact, Inc; San Diego (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Training and guidance

Opportunity to work on amazing projects

Job summary

A leading Smart Home technology company in San Diego is seeking a Client Services Coordinator to support their Project Supervisor. The role involves maintaining communication with clients, dispatching technicians, and tracking project hours. Ideal candidates should enjoy working in a collaborative environment, helping to ensure high-level service and smooth project lifecycles. This position offers a chance to be part of a motivated team in a recognized industry-leading organization. Join us and make a difference in the world of technology!

Responsibilities

• Maintain constant communication with clients and internal team members.
• Serve as the central dispatcher for field technicians.
• Track all job hours.
• Provide service call update emails.
• Complete service call proposals.
• Complete large project proposals when the project is completed.
• Maintain the Open Job board as projects move through their life cycle.
• Work closely with the Project Manager to accurately scope work prior to installation.
• Check order sheet status prior to scheduling work.
• Maintain the technician, install calendar and schedule documents.
• Take incoming calls and route them to the appropriate person or open tickets on Trello.
• Monitor Live Chat.
• File tech emails on the server.
• Add tech emails with open items to the hot list.
• Assist with incoming deliveries as needed.

Job description

A leading Smart Home technology company in San Diego is seeking a Client Services Coordinator to support their Project Supervisor. The role involves maintaining communication with clients, dispatching technicians, and tracking project hours. Ideal candidates should enjoy working in a collaborative environment, helping to ensure high-level service and smooth project lifecycles. This position offers a chance to be part of a motivated team in a recognized industry-leading organization. Join us and make a difference in the world of technology!