Office Coordinator

Audio Impact, Inc; San Diego (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Training and guidance

Opportunity to work on amazing projects

Job summary

A leading Smart Home technology company in San Diego is seeking a Client Services Coordinator to support their Project Supervisor. The role involves maintaining communication with clients, dispatching technicians, and tracking project hours. Ideal candidates should enjoy working in a collaborative environment, helping to ensure high-level service and smooth project lifecycles. This position offers a chance to be part of a motivated team in a recognized industry-leading organization. Join us and make a difference in the world of technology!

Responsibilities

• Maintain constant communication with clients and internal team members.
• Serve as the central dispatcher for field technicians.
• Track all job hours.
• Provide service call update emails.
• Complete service call proposals.
• Complete large project proposals when the project is completed.
• Maintain the Open Job board as projects move through their life cycle.
• Work closely with the Project Manager to accurately scope work prior to installation.
• Check order sheet status prior to scheduling work.
• Maintain the technician, install calendar and schedule documents.
• Take incoming calls and route them to the appropriate person or open tickets on Trello.
• Monitor Live Chat.
• File tech emails on the server.
• Add tech emails with open items to the hot list.
• Assist with incoming deliveries as needed.

Job description

Audio Impact is an award winning Smart Home technology company! Come and join our team!! We offer training and guidance as well as some of the most amazing projects to work on. We love technology and use lots of online collaboration tools to make our lives easier and efficient. We are looking to hire a Client Services Coordinator to work closely with our Project Supervisor across various daily tasks. Come and join our motivated, growing team and be part of a company that is the leader in our industry. We pride ourselves on innovation and giving back to our team members. We are eager to find someone that has the fundamentals and we can help take you the rest of the way!

Audio Impact works with high end clientele in San Diego, Los Angeles and Cabo San Lucas. We have been in business for over 25+ successful years have great relationships, along with high-level recognition, and support from a variety of different manufacturers; such as Crestron, Ruckus, Control4, Savant, Lutron, Sony, Cisco, Digital Projection, JBL Synthesis, James Loudspeaker, Samsung, etc. We offer a variety of amazing experiences for our clients; such as in house programming, design, rack building, professional system installation and friendly staff!

Daily Tasks

• Maintain constant communication with clients and internal team members.
• Serve as the central dispatcher for field technicians.
• Track all job hours.
• Provide service call update emails.
• Complete service call proposals.
• Complete large project proposals when the project is completed.
• Maintain the Open Job board as projects move through their life cycle.
• Work closely with the Project Manager to accurately scope work prior to installation.
• Check order sheet status prior to scheduling work.
• Maintain the technician, install calendar and schedule documents.
• Take incoming calls and route them to the appropriate person or open tickets on Trello.
• Monitor Live Chat

Weekly Tasks

• File tech emails on the server.
• Add tech emails with open items to the hot list.

Ongoing

• Assist with incoming deliveries as needed

Outlook

• Be part of the solution and bring a positive attitude to work everyday
• Encourage team members to do things the right way and show them how if they’re unsure