Pantry Operations & Client Services Assistant

Jewish Family Service of Los Angeles; Los Angeles (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Jewish Family Service LA is seeking a Program Assistant (Client Services) to support food pantry operations and client data processing. You will open/close sites, enroll clients, check them in/out, and guide volunteers to ensure a welcoming, organized experience for guests.

You will work with the Program Manager to maintain data integrity, provide referrals and information, and collaborate with cross-functional teams across two pantry sites while upholding the agency's commitment to service and

Qualifications

• Minimum High School Diploma required.
• Experience in a food pantry, retail or wholesale distribution preferred.
• Strong customer service orientation.
• Excellent computer skills including Microsoft Office and client services database.
• Experience working with volunteers is a plus; able to guide volunteers and maintain professional boundaries.
• Excellent communication skills, both written and verbal.

Responsibilities

• Assist in opening and closing the food pantry site and ensure readiness, cleanliness and order for daily operations.
• Process data on the client database: enroll new clients, re-register, and check in/out.
• Orient and coach new volunteers on client services database.
• Maintain food distribution policies while delivering high-quality service.
• Collaborate with volunteers to improve operations and ensure positive experiences for clients and volunteers.
• Provide community resource information and referrals when social work staff are unavailable.
• Rotate between two SOVA pantry sites (LA and SF Valley) and provide coverage as needed.
• Perform daily data entry and reconciliation for the pantry.
• Work with SOVA Central Access and partner organizations onsite.
• Report equipment, maintenance or security issues to supervisor.
• Represent the agency professionally to all stakeholders.
• Attend staff meetings and trainings; perform other duties as assigned.

Skills

Customer service

Data entry

Volunteer coordination

Communication

Multitasking

Bilingual (Spanish/Farsi/Russian) a +

Education

High School Diploma

Tools

Microsoft Office Suite

Client services database

Job description

Jewish Family Service LA is seeking a Program Assistant (Client Services) to support food pantry operations and client data processing. You will open/close sites, enroll clients, check them in/out, and guide volunteers to ensure a welcoming, organized experience for guests.

You will work with the Program Manager to maintain data integrity, provide referrals and information, and collaborate with cross-functional teams across two pantry sites while upholding the agency's commitment to service and