Client Services & Production Support Specialist

Wald Wire and Manufacturing Co; Oshkosh (WI); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and paid holidays

401(k) retirement plan

Company-provided training

Employee referral bonus program

Job summary

Wald Wire and Manufacturing Co in Oshkosh, WI is hiring for a full-time role focused on customer service and admin support. You will handle inquiries by phone and email, route calls, maintain production records, and liaise with sales, production, shipping, and accounting to ensure accurate information for customers.

Ideal candidates have strong organization, attention to detail, and proficiency with Excel. Familiarity with Sage or similar shop management software is a plus.

Qualifications

• High school diploma or GED required; additional business or customer service training preferred.
• Manufacturing or production experience is a plus.
• Excellent customer service and professional communication skills.
• Proficiency with Microsoft Office, especially Excel.
• Ability to learn Sage or a similar shop management system.
• Dependable with regular attendance; able to work in a shared office.

Responsibilities

• Respond promptly and professionally to customer inquiries by phone and email.
• Answer calls and route to the appropriate team members.
• Maintain filing systems for quotes, bills, and documentation.
• Keep production documentation accurate and updated per ISO 9001.
• Prepare and send timely reports to customers.
• Coordinate with sales, production, shipping, and accounting.
• Make day-to-day decisions following established procedures.
• Assist others with tasks and perform light office cleaning as needed.
• Support attendance and schedule adherence.

Skills

Customer service

Attention to detail

Time management

Team collaboration

Excel proficiency

Shop management system

Education

High school diploma or GED

Tools

Sage

Shop management system

Job description

Wald Wire and Manufacturing Co in Oshkosh, WI is hiring for a full-time role focused on customer service and admin support. You will handle inquiries by phone and email, route calls, maintain production records, and liaise with sales, production, shipping, and accounting to ensure accurate information for customers.

Ideal candidates have strong organization, attention to detail, and proficiency with Excel. Familiarity with Sage or similar shop management software is a plus.