Client Services & Product Support Analyst

FIS; Milwaukee (WI); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Flexible work environment

Professional development resources

Competitive salary

Job summary

FIS is seeking a Client Services professional to manage relationships with institutional outsourcing clients and support the TrustDesk business objectives. You will serve as the primary contact, delivering high levels of service and relationship management across client portfolios.

Responsibilities include overseeing daily outsourcing activity, resolving complex issues, and coordinating with internal teams to ensure accurate and timely service delivery.

Qualifications

• 3–5 years of experience in trust, securities, or operations.
• Proven client-facing experience with strong interpersonal skills.
• Ability to build relationships across all levels of management (internal/external).
• Proficient in Microsoft Office; familiarity with TrustDesk is a plus.

Responsibilities

• Oversee daily activity of assigned outsourcing relationships.
• Resolve complex issues through research and cross‑department coordination.
• Assist client institutions with day-to-day routines and financial processing.
• Ensure timeliness and accuracy in servicing activities.
• Monitor client activity and coordinate with operations for high service levels.
• Collaborate with internal teams to support client relationships and service delivery.

Skills

Client facing

Interpersonal skills

Organizational skills

Leadership

Problem solving

Microsoft Office

Tools

TrustDesk Trust Accounting System

Microsoft Office

Job description

FIS is seeking a Client Services professional to manage relationships with institutional outsourcing clients and support the TrustDesk business objectives. You will serve as the primary contact, delivering high levels of service and relationship management across client portfolios.

Responsibilities include overseeing daily outsourcing activity, resolving complex issues, and coordinating with internal teams to ensure accurate and timely service delivery.