Client Services & Trust Desk Analyst

FIS Management Services LLC; Milwaukee (WI); On-site; USD 70,000 - 95,000; Full time

Job summary

FIS is seeking a dedicated Client Services professional to act as the primary point of contact for institutional outsourcing clients, supporting TrustDesk objectives and ensuring excellent service delivery.

You will manage daily client activity, resolve complex issues, and coordinate with internal teams to maintain high service levels. Strong communication and relationship-building are essential to drive client satisfaction and retention.

Qualifications

• Experience in client-facing roles with ability to manage complex inquiries.
• Strong interpersonal skills to build high levels of customer satisfaction.
• Proficient in communicating across internal teams and with clients.

Responsibilities

• Oversee daily activity of assigned outsourcing relationships.
• Resolve complex issues through research and cross-department collaboration.
• Support client institutions in daily routines and financial processing.
• Ensure timeliness and accuracy of servicing activities.
• Coordinate with internal teams to maintain service quality.

Skills

Client facing

Relationship management

Problem solving

Communication

MS Office

Tools

TrustDesk

Job description

FIS is seeking a dedicated Client Services professional to act as the primary point of contact for institutional outsourcing clients, supporting TrustDesk objectives and ensuring excellent service delivery.

You will manage daily client activity, resolve complex issues, and coordinate with internal teams to maintain high service levels. Strong communication and relationship-building are essential to drive client satisfaction and retention.