Client Services Pro — Front Desk & Scheduling Expert

H&R Block; Medina (OH); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block in Medina, OH is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer calls, and connect them with the right tax professional. You will schedule appointments, support the team with courteous service across in-person, phone, and virtual channels, and help maintain a welcoming office environment.

This position offers flexible hours across multiple locations and requires a friendly, organized professional.

Qualifications

• Experience in a fast-paced environment.
• Customer service experience required.
• Ability to multi-task and stay organized.
• Strong time-management skills.
• Proficient with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a friendly, personalized way.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients according to their preferences.
• Ensure client needs are met in person, by phone, or virtually.
• Maintain office cleanliness and organization with the team.
• Other duties as assigned.

Skills

Fast-paced environment

Customer service experience

Multi-tasking

Organizational skills

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

H&R Block in Medina, OH is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer calls, and connect them with the right tax professional. You will schedule appointments, support the team with courteous service across in-person, phone, and virtual channels, and help maintain a welcoming office environment.

This position offers flexible hours across multiple locations and requires a friendly, organized professional.