Client Services Pro — Court Support (Hybrid)

County of Kent; Grand Rapids (MI); Hybrid; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Kent County is seeking a Client Services Representative to join our Friend of the Court team. You will be the first point of contact handling calls, emails, and in-person inquiries while explaining procedures and guiding clients through case processing.

The role requires strong communication, the ability to de-escalate tense situations, and a focus on delivering high-quality customer service in a fast-paced environment. A hybrid schedule may be possible after six months.

Qualifikationen

• Must have excellent telephone communication skills.
• Experience in de-escalation or training is desirable.
• Strong customer service skills with the ability to handle frustrated clients professionally.

Aufgaben

• Respond to client inquiries as the first point of contact in a busy call center.
• Provide information face-to-face and via email.
• Navigate multiple databases and computer systems.
• Develop understanding of FOC policies, procedures, and case processing.

Kenntnisse

Telephone communication

De-escalation

Customer service

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Kent County is seeking a Client Services Representative to join our Friend of the Court team. You will be the first point of contact handling calls, emails, and in-person inquiries while explaining procedures and guiding clients through case processing.

The role requires strong communication, the ability to de-escalate tense situations, and a focus on delivering high-quality customer service in a fast-paced environment. A hybrid schedule may be possible after six months.