Client Services Operations Lead

The Terminix International Company Limited Partnership; Pennsylvania; Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan with company-m\

Paid holidays & floating holidays

Tuition reimbursement

Job summary

Rentokil is hiring a National Accounts, Client Services Operations Administrator to manage inbound/outbound inquiries, set standards, and drive service quality. You’ll coach administrators, coordinate with field teams and subcontractors, and resolve complex issues to ensure customer satisfaction.

The role requires 3-5 years of client management, strong written and verbal communication, and the ability to multitask in a fast-paced environment.

Qualifications

• 3-5 years client management experience.
• College degree preferred but equivalent work experience acceptable.
• Experience in sales and billing is helpful.
• Must express a sense of urgency when dealing with client and partner concerns.
• Strategic and innovative thinking skills.
• Experience in project management, project or peer leadership, customer service, and conflict resolution.
• Strong written and verbal communication skills.
• Organizational and project management skills.
• Ability to multitask.
• Detail-oriented.
• Ability to learn new business unit software programs as needed.

Responsibilities

• Manages all activities associated with inbound/outbound customer inquiries, including policies and procedures on the flow of information for clients assigned.
• Establishes and implements performance/service standards.
• Ensures productivity meets or exceeds service and quality standards.
• Establishes and maintains industry relations.
• Provides coaching and mentoring to Client Service Administrators.
• Communication regarding assigned accounts to field and our subcontractors.
• Owns the communication of requested process improvements from assigned customers.
• Escalates customers' issues to an appropriate level within the company as needed.
• Resolves customers' pain points of clients.
• Proactively looks for failure/potential failure, correcting them before the customers notice.
• Builds expertise in assigned verticals.
• Collaborates with internal departments, service branches, and technical and operations managers to facilitate the resolution of complex administrative and service issues to ensure customer satisfaction.

Skills

Client management

Written communication

Verbal communication

Organizational skills

Multitasking

Project management

Strategic thinking

Conflict resolution

Detail-oriented

Education

High school diploma or equivalent

College degree preferred

Job description

Rentokil is hiring a National Accounts, Client Services Operations Administrator to manage inbound/outbound inquiries, set standards, and drive service quality. You’ll coach administrators, coordinate with field teams and subcontractors, and resolve complex issues to ensure customer satisfaction.

The role requires 3-5 years of client management, strong written and verbal communication, and the ability to multitask in a fast-paced environment.