Client Services Operations Leader — Grow & Impact

Terminix; Harrisburg (Dauphin County); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Benefits Day 1

Total Rewards Program

Health benefits

Vacation days

Job summary

Rentokil North America, Inc. is seeking a National Accounts, Client Services Operations Administrator to manage inbound and outbound customer inquiries, and to implement policies and procedures for assigned clients to ensure service standards.

You will collaborate with field teams, subcontractors, and internal departments to resolve complex issues, drive process improvements, and maintain high levels of customer satisfaction.

Qualifications

• 3-5 years client management experience.
• Experience in sales and billing is helpful.
• Strong written and verbal communication skills.
• Ability to multitask and learn new business unit software.
• Strategic and innovative thinking skills.
• Experience in project management, project or peer leadership, customer service, and conflict resolution.
• Organizational and detail-oriented approach.

Responsibilities

• Communicate regarding assigned accounts to field and our subcontractors.
• Own the communication of requested process improvements from assigned customers.
• Escalate customers' issues to an appropriate level within the company as needed.
• Resolve customers' pain points of clients.
• Proactively looks for failure/potential failure, correcting them before the customers notice.
• Work schedule may be 40+ hours per week and may include working on weekends as needed.
• Builds expertise in assigned verticals.
• Collaborates with internal departments, service branches, and technical and operations managers to facilitate the resolution of complex administrative and service issues to ensure customer satisfaction.

Skills

Client management

Sales experience

Billing knowledge

Communication skills

Project management

Organizational skills

Detail oriented

Multitasking

Strategic thinking

Conflict resolution

Education

High school diploma or equivalent

College degree preferred

Job description

Rentokil North America, Inc. is seeking a National Accounts, Client Services Operations Administrator to manage inbound and outbound customer inquiries, and to implement policies and procedures for assigned clients to ensure service standards.

You will collaborate with field teams, subcontractors, and internal departments to resolve complex issues, drive process improvements, and maintain high levels of customer satisfaction.