Client Service Manager - Memphis TN

Unisys Corporation; Memphis (TN); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Unlimited PTO

401(k) Match

Healthcare

HSA Matching

Learning opportunities

Job summary

Unisys Corporation is seeking a results-oriented leader to guide Field Engineering supervisors and teams across multiple locations in Memphis and beyond. The role emphasizes proactive issue resolution, client liaison, and ensuring end-to-end support for complex deployments.

The successful candidate will bring a BA/BS degree or equivalent experience, with 0–2 years of leadership experience, and a track record of coordinating across diverse teams to meet project timelines and client requirements.

Qualifications

• BA/BS degree or equivalent combination of education and experience.
• 0–2 years of leadership experience

Responsibilities

• Provides direction to Field Engineering supervisors and teams across multiple locations.
• Identifies recurring trends, difficult issues and potential problems with new system releases or upgrades.
• Ensures end-to-end support to address identified and potential issues.
• Resolves key issues and refers complex cases to senior colleagues.
• Monitors hardware, software and equipment availability to identify gaps with potential business impact.
• Manages procurement-related activity to ensure on-time delivery and responsiveness to client requirements.
• Acts as liaison between clients, end-users and technical teams.
• Assists teams in determining appropriate processes, policies or procedures.
• Establishes work processes and priorities.
• Allocates people, budgets and resources.

Skills

Leadership

Stakeholder mgmt

Problem solving

Education

BA/BS degree

Equivalent experience

Job description

What success looks like in this role:

• Provides clear and concise direction on a regular basis to Field Engineering supervisors and teams across multiple locations.
• Identifies recurring trends, difficult-to-resolve problems and potential issues concurrent with new system releases or hardware / software upgrades.
• Ensures provision of end-to-end support to address identified and potential issues.
• Resolves key issues raised by supervisors and teams, referring the most significant and complex to technical colleagues or more senior management.
• Together with Client Services & Support colleagues, monitors hardware, software and equipment availability to identify gaps, concerns and other issues with potential business impact.
• Manages procurement-related activity to ensure on time delivery and response to client requirements.
• Acts as liaison between clients, end-users and technical teams.
• Assists supervisors and team members in the determination of appropriate process, policies or procedures.
• Establishes overall work processes and priorities.
• Allocates people, budgets and resources.

You will be successful in this role if you have:

• BA/BS degree and 4-6 years' relevant experience OR equivalent combination of education and relevant experience
• 0-2 years' leadership experience

Benefits

• Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more! We're committed to supporting work-life balance and investing in your future success.

Video Interview

At Unisys, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually!

#LI-MT1

This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.