Client Service Manager - Memphis TN

Unisys; Memphis (TN); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Unlimited PTO

401(k) match

Healthcare

HSA matching

Ongoing learning opportunities

Job summary

Unisys is seeking a disciplined leader to guide Field Engineering supervisors and teams across locations in Memphis and beyond. The role focuses on providing clear direction, addressing recurring issues, and ensuring end-to-end support during system releases and upgrades.

You will identify trends, resolve key problems, and coordinate procurement to meet client requirements while liaising between clients, end-users, and technical teams. Strong leadership and communication are essential.

Qualifications

• BA/BS degree and 4-6 years’ relevant experience OR equivalent combination of education and relevant experience
• 0-2 years’ leadership experience

Responsibilities

• Provide clear direction to Field Engineering supervisors and teams across multiple locations.
• Identify recurring trends and potential issues concurrent with system releases or upgrades.
• Ensure end-to-end support to address identified and potential issues.
• Resolve key issues raised by supervisors and teams; escalate complex cases.
• Monitor hardware, software and equipment availability to identify gaps and issues with business impact.
• Manage procurement-related activity to ensure on-time delivery and responsive client requirements.
• Act as liaison between clients, end-users and technical teams.
• Assist in determining appropriate processes, policies or procedures.
• Establish work processes and priorities; allocate people, budgets and resources.

Skills

Leadership

Communication

Requirements gathering

Education

BA/BS degree

Job description

What success looks like in this role:

• Provides clear and concise direction on a regular basis to Field Engineering supervisors and teams across multiple locations.
• Identifies recurring trends, difficult-to-resolve problems and potential issues concurrent with new system releases or hardware / software upgrades.
• Ensures provision of end-to-end support to address identified and potential issues.
• Resolves key issues raised by supervisors and teams, referring the most significant and complex to technical colleagues or more senior management.
• Together with Client Services & Support colleagues, monitors hardware, software and equipment availability to identify gaps, concerns and other issues with potential business impact.
• Manages procurement-related activity to ensure on time delivery and response to client requirements.
• Acts as liaison between clients, end-users and technical teams.
• Assists supervisors and team members in the determination of appropriate process, policies or procedures.
• Establishes overall work processes and priorities.
• Allocates people, budgets and resources.

You will be successful in this role if you have:

• BA/BS degree and 4-6 years’ relevant experience OR equivalent combination of education and relevant experience
• 0-2 years’ leadership experience

Benefits

• Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more! We’re committed to supporting work-life balance and investing in your future success.

Video Interview At Unisys, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually!

This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] or alternatively Toll Free: 888-560-1782 (Prompt 4).

US job seekers can find more information about Unisys’ EEO commitment here.

Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Our solutions – cloud, AI, digital workplace, logistics and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what’s possible for more than 150 years, visit unisys.com and follow us on LinkedIn. https://www.unisys.com/unisys-legal/recruiting

Notice for U.S. Applicants: Unisys is an Equal Opportunity Employer – Minorities/ Females/ Veterans/ Individuals with Disabilities/ Sexual Orientation/ Gender Identity