Client Services Navigator I — Welcoming Scheduling Support

Lighthouse Behavioral Wellness Centers; Duncan (OK); On-site; USD 28,000 - 38,000; Full time

Job summary

Lighthouse Behavioral Wellness Centers is seeking a Client Services Navigator to expertly manage front-desk duties, schedule appointments, and support providers in a welcoming environment. The role emphasizes accurate documentation, efficient patient flow, and collaborative teamwork with the clinic staff.

You will assist with paperwork, verify documents, and maintain orderly records as part of a Monday–Friday, 8-hour day schedule at the Ardmore area clinic. Strong communication is essential.

Qualifications

• Must have high school diploma or GED and be able to work with the public in varied situations.
• Excellent written and oral communication, courtesy, and diplomacy in diverse interactions.
• Ability to follow instructions, type, file, and perform general business correspondence.

Responsibilities

• Answer and direct phone calls and messages for the clinic.
• Greet clients, assist with paperwork, and check-in for appointments.
• Schedule appointments and manage calendars per clinic workflows.
• Upload financial documents into the Electronic Health Record.
• Communicate changes and no-shows to prescribers; maintain organized records.

Skills

Customer service

Communication

Scheduling

Teamwork

Data entry

Office software

Education

High school diploma or GED

Tools

Office equipment

Electronic Health Record (EHR)

Job description

Lighthouse Behavioral Wellness Centers is seeking a Client Services Navigator to expertly manage front-desk duties, schedule appointments, and support providers in a welcoming environment. The role emphasizes accurate documentation, efficient patient flow, and collaborative teamwork with the clinic staff.

You will assist with paperwork, verify documents, and maintain orderly records as part of a Monday–Friday, 8-hour day schedule at the Ardmore area clinic. Strong communication is essential.