Workforce Development Student Specialist

College of Southern Idaho; Norwich (CT); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

403B Retirement Plan

Medical, Dental, Vision, Life & Acc. D

Disability benefits

Paid holidays

Job summary

TVCCA Housing Programs seeks a Client Services Navigator to prevent homelessness by guiding households from crisis to safe, stable housing in under 45 days where possible. You’ll assess needs, negotiate with landlords, coordinate financial support, and manage follow-up care for up to a year.

You will work closely with the Housing team to tailor interventions and advocate for clients, delivering compassionate, crisis-informed service within a collaborative nonprofit setting.

Qualifications

• Bachelor’s Degree in a related field plus three years’ homelessness experience; or Associate’s Degree plus five years.
• Strong written and verbal communication skills.
• Empathy to work with households experiencing homelessness; crisis intervention.
• Knowledge of issues facing homeless and chronically homeless populations.
• Ability to communicate with applicants, landlords, property managers, agencies and funding sources; strong computer skills; may public speak.
• Organized; able to manage multiple households simultaneously.
• Negotiation and mediation skills; maintain client files consistently.
• Willing to be a strong, diplomatic advocate for TVCCA Housing Programs.

Responsibilities

• Establish and maintain relationships with property owners and clientele to resolve housing crises quickly and sustainably.
• Follow-up case management and stabilization services for up to one year.
• Work with TVCCA Housing Programs to determine appropriate level of financial assistance.
• Coordinate housing searches, negotiations and referrals as needed.
• Collaborate with Housing team and community partners to support clients.

Skills

Strong communication

Empathy

Crisis intervention

Homelessness knowledge

Public speaking

Organization

Negotiation & mediation

Advocacy

Education

Bachelor’s Degree in related field

Associate’s Degree in related field

Tools

Microsoft Office

Job description

JOB SUMMARY:

The overall goal and mission of TVCCA Housing Programs is to prevent people from becoming homeless. When applicants are presenting as “literally homeless,” providing assistance and guidance to return them to safe, decent housing in the community as soon as possible (no more than 45 days, preferably in less than 30 days). The Client Services Navigator will work with those seeking services to identify the appropriate intervention that will resolve their current housing crisis. Through formal and informal assessment strategies, the Client Services Navigator will evaluate each household’s individuals housing barriers, needs and goals and develop an appropriate plan of action. This may include a housing search to identify a new rental unit, negotiation with family members to remain with them or even travel arrangements to an area where they have more natural supports (family and friends). Each housing solution must be crafted to suit the family or individual applicant. This position’s primary responsibilities are to establish and maintain relationships with property owners and clientele in order to resolve housing crises as rapidly and sustainably as possible. The Client Services Navigator will work very closely with the TVCCA’s Housing team to determine the appropriate level of financial assistance to resolve housing crises. The Client Services Navigator will be responsible for follow up case management and stabilization services for a period of up to one year.

**TVCCA offers a generous benefits package including; **

• 403B Retirement Plan
• Medical, Dental, Vision, Life & Accidental Death benefits, short-term disability, long-term disability and voluntary benefits
• 12 paid Holidays, vacation/sick time

Required Skills

• Bachelor’s Degree in a related field (Family Studies, Sociology, Social Work, etc.) plus three years’ experience working with homeless families and/or individuals; or an Associate’s Degree in a related field plus 5 years working with homeless populations and/or housing related programs.
• Must possess strong communication skills both written and verbal.
• The Client Services Navigator must have the empathy to work with households experiencing homelessness. Will provide crisis intervention services.
• This position requires knowledge of the issues facing the homeless and chronically homeless populations.
• Must be able to communicate with applicants, landlords, property managers, other community agencies and TVCCA and funding source administrations. Strong computer skills required. May be required to perform public speaking with community groups and other service providers.
• Must be organized and able to work with multiple households simultaneously.
• Will need a high level of negotiation and mediation skills. Must be able to build client files and keep them current and in a consistent manner.
• Must be willing to be a strong, diplomatic advocate for the clients of TVCCA Housing Programs.

Required Experience

Qualifications:

QUALIFICATIONS:

• Bachelor’s Degree in a related field (Family Studies, Sociology, Social Work, etc.) plus three years’ experience working with homeless families and/or individuals; or an Associate’s Degree in a related field plus 5 years working with homeless populations and/or housing related programs.
• Must possess strong communication skills both written and verbal.
• The Client Services Navigator must have the empathy to work with households experiencing homelessness. Will provide crisis intervention services.
• This position requires knowledge of the issues facing the homeless and chronically homeless populations.
• Must be able to communicate with applicants, landlords, property managers, other community agencies and TVCCA and funding source administrations. Strong computer skills required. May be required to perform public speaking with community groups and other service providers.
• Must be organized and able to work with multiple households simultaneously.
• Will need a high level of negotiation and mediation skills. Must be able to build client files and keep them current and in a consistent manner.
• Must be willing to be a strong, diplomatic advocate for the clients of TVCCA Housing Programs.