Client Services Manager - Workers’ Compensation

RAS Companies; Clayton (MO); Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Company vehicle

Medical, dental, vision coverage

401K plan

Paid holidays

Parental leave

Job summary

RAS Companies seeks a Client Services Manager to cultivate and nurture strong client relationships, resolve concerns, and act as the main contact for clients. This role requires collaboration with internal teams to coordinate service delivery and maintain high levels of client satisfaction.

Ideal candidates bring at least five years of workers' compensation claims experience, familiarity with TPA clients, and proficiency in Word/Excel.

Qualifications

• Five years of workers' compensation claims handling experience required.
• Experience with Third Party Administrators (TPA) clients preferred.
• Multi-functional experience in claims management, administration and/or account management desirable.
• Proven decision making and problem-solving skills.
• Excellent verbal and written communication skills.
• Must be proficient in Microsoft Word and Excel.
• Bachelor's degree preferred.
• Valid driver's license required.

Responsibilities

• Build and nurture strong professional relationships with clients.
• Identify and resolve client concerns and service-related issues.
• Serve as the primary point of contact for clients.
• Coordinate with internal staff to ensure seamless service delivery.
• Ensure top-notch client satisfaction and retention.

Skills

Verbal communication

Written communication

Decision making

Coordination

Education

Bachelor's degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

RAS is looking for a Client Services Manager who will be responsible for building and nurturing strong professional business relationships with our clients. This role will identify and resolve client concerns, service as a point of contact, coordinate with internal staff members, and ensure top notch client satisfaction. This position offers a home-based work opportunity. The successful candidate must reside in one of the following states: SD, IA, or MO. Frequent travel with some overnight stays will be required.

Job Requirements

• A minimum of five years of workers' compensation claims handling experience is required
• Experience in working with Third Party Administrators (TPA) clients is preferred
• Multi-functional experience in claims management, claims administration and/or account management is desirable
• Proven decision making and problem-solving skills
• Excellent verbal and written communication skills
• Must be proficient in Microsoft Word and Excel
• Bachelor's degree preferred
• Valid drivers' license required.

In our 30+-year history, we've sailed to great heights, reimagined ourselves, and gained a profound awareness of the value we bring as experienced workers' compensation insurance providers. Today our reputation has grown as the region's leading workers' compensation insurance writer . While our product is insurance, what we truly sell is safer workplaces, help for companies looking to protect their employees, and support for people at their most vulnerable.

We offer a competitive wage and benefits package including medical, dental and vision coverage, paid holidays, paid parental leave PTO, 401K, and much more! A company vehicle will be provided.

At RAS, we believe in an inclusive work environment, where employees are welcomed, valued, respected, and heard to ensure that individuals bring their best selves to work. RAS provides equal opportunities to all qualified candidates without regard to race, color, religion, sexual orientation, gender identity or expression, age, disability status, veteran status, national origin, or any other status protected under federal, state or local law.