Client Services Manager - Team Coach & Compliance Lead

HomeServices of America; Tucson, Northern (AZ, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Health Savings Account

Dental

Vision

Life Insurance

Paid Vacation

401(k) with employer match

Flexible Spending Account

Employee Assistance Program (EAP)

Job summary

Ultipro in Tucson, AZ is seeking a Client Services Manager to oversee the daily operations of the client services team, ensuring compliance with agency practices and company policies while supporting staff through training, mentoring, and coaching.

Key responsibilities include directing daily activities, monitoring performance, and coordinating with management to meet goals; confidentiality, quality service, and timely responses are emphasized along with a comprehensive benefits package.

Responsibilities

• Plan, organize and direct daily activities of client services staff to ensure efficient operation.
• Train staff, answer questions and solve problems; distribute work and schedule staff.
• Ensure confidentiality and compliance with agency practices and policies.
• Monitor calls and coaching to ensure quality service.
• Prepare staff for performance reviews and participate in candidate selection.
• Report potential errors or complaints to senior management.

Job description

Ultipro in Tucson, AZ is seeking a Client Services Manager to oversee the daily operations of the client services team, ensuring compliance with agency practices and company policies while supporting staff through training, mentoring, and coaching.

Key responsibilities include directing daily activities, monitoring performance, and coordinating with management to meet goals; confidentiality, quality service, and timely responses are emphasized along with a comprehensive benefits package.