Customer Service Supervisor: Lead, Coach and Optimize Team

Ultipro; Las Vegas (NV); On-site; USD 52,000 - 68,000; Full time

Job summary

Ultipro in Las Vegas, NV seeks a proven Customer Service Supervisor to lead a team of Customer Service Representatives, manage attendance, and ensure service levels meet targets.

You will delegate tasks, coach staff, recruit for open positions, and collaborate with branch management to improve workflows and member satisfaction. Previous leadership experience in a fast-paced call-center environment is preferred.

Qualifications

• Experience supervising customer service representatives.
• Ability to recruit and interview candidates.
• Strong coaching and training skills.

Responsibilities

• Supervise and oversee the work of Customer Service Representatives.
• Monitor time and attendance of Customer Service Representatives.
• Delegate workflow and accountability for goals and performance.
• Provide feedback to employees on performance and disciplinary actions.
• Provide motivation and guidance to staff to deliver excellent customer service.
• Recruit for open positions, review resumes, and interview potential candidates.
• Coach and train employees when needed.
• Participate in and/or lead improvement efforts.
• Capture and compile data relating to the department.
• Assist Branch Manager with branch operations.

Skills

Supervisory experience

Customer service leadership

Recruitment

Coaching

Job description

Ultipro in Las Vegas, NV seeks a proven Customer Service Supervisor to lead a team of Customer Service Representatives, manage attendance, and ensure service levels meet targets.

You will delegate tasks, coach staff, recruit for open positions, and collaborate with branch management to improve workflows and member satisfaction. Previous leadership experience in a fast-paced call-center environment is preferred.