Client Experience Team Lead: Grow Revenue & Care

Right at Home; Tucson (AZ); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Profit Sharing

PTO

Paid Holidays

Leadership Development

Casual Dress

Job summary

Right at Home in Tucson seeks a Client Experience Leader to own client relationships, lead a three-person admin team, and drive revenue growth through proactive care and caregiver management. The role requires balancing client needs with team accountability and ensuring seamless service delivery.

This leadership position emphasizes strategic oversight, accountability, and timely follow-through to prevent gaps in care and maximize client satisfaction.

Responsibilities

• Lead, manage, and hold accountable the administrative team (Scheduling Coordinator, Recruiting Coordinator, Office Coordinator) and caregiver staff.
• Own client and family relationships—assess needs, develop care plans, and ensure extraordinary ongoing care.
• Drive revenue growth by proactively identifying opportunities to increase billable service hours.
• Ensure proper client-caregiver matching and scheduling with no gaps.
• Hire, onboard, train, and support professional caregivers.
• Coordinate client care with other providers and community partners.
• Hit ongoing revenue objectives for the office each quarter.
• Grow service hours for existing clients week over week.
• Achieve 1.5:1 caregiver-to-client ratio.
• Maintain 9.5+ satisfaction scores for clients and caregivers.

Job description

Right at Home in Tucson seeks a Client Experience Leader to own client relationships, lead a three-person admin team, and drive revenue growth through proactive care and caregiver management. The role requires balancing client needs with team accountability and ensuring seamless service delivery.

This leadership position emphasizes strategic oversight, accountability, and timely follow-through to prevent gaps in care and maximize client satisfaction.