Client Service Team Lead

Ultipro; Florence (KY); On-site; USD 52,000 - 70,000; Full time

Job summary

Ultipro in Florence, KY seeks a Client Service Supervisor to lead a team of client service specialists on a Monday–Friday schedule with weekends as needed. The role focuses on directing workflows, managing inquiries, and ensuring timely resolutions.

Responsibilities include training staff, creating documented resolutions, supporting assigned accounts, and handling escalations, with emphasis on quality and multi-tasking in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Minimum seven years industry experience required.
• Minimum five years supervisory experience required.
• Professional certification may be required in some areas.

Responsibilities

• Supervises the work of a team of client service specialists
• Directs workflow and monitors workload to ensure client inquiries are addressed promptly
• Trains new client service staff in support policies and procedures
• Creates and distributes documented resolutions for common client service issues
• Provides direct support to assigned accounts and escalated issues
• Other duties as assigned

Skills

Quality Focus

Problem Solving

Resolving Conflict

Multi-tasking

Education

High School Diploma or GED

Job description

Ultipro in Florence, KY seeks a Client Service Supervisor to lead a team of client service specialists on a Monday–Friday schedule with weekends as needed. The role focuses on directing workflows, managing inquiries, and ensuring timely resolutions.

Responsibilities include training staff, creating documented resolutions, supporting assigned accounts, and handling escalations, with emphasis on quality and multi-tasking in a fast-paced environment.