Client Services Lead — Training, Ops & Quality

HomeServices of America; Tucson (AZ); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical

Health Savings Account

Dental

Vision

Life Insurance

Paid Vacation (PTO)

401(k) with employer match

Flexible Spending Account

Employee Assistance Program (EAP)

Job summary

HomeServices of America in Tucson, AZ seeks a Client Services Manager to oversee the daily operations of the client services team. The role focuses on training, mentoring, coaching, and ensuring adherence to agency practices, policies, and regulations.

The position includes planning staff activities, monitoring performance, and guiding the team to achieve service excellence while maintaining confidentiality and compliance standards. A strong leadership background is essential for success.

Qualifications

• Experience supervising client services staff.
• Ability to train and mentor employees.
• Knowledge of confidentiality and regulatory compliance.

Responsibilities

• Plan daily activities of client services staff and direct operations.
• Train staff, answer questions, and solve problems; manage workload and coverage.
• Monitor calls and review for compliance with agency practices.
• Direct work procedures to meet production schedules and improve service quality.
• Conduct performance reviews and participate in interviewing and selecting candidates.
• Escalate errors or regulatory concerns to senior management promptly.
• Support agency goals and assist in achieving them.
• Perform other duties as needed.

Skills

Leadership

Staff Training

Coaching

Scheduling

Policy Compliance

Hiring

Quality Assurance

Job description

HomeServices of America in Tucson, AZ seeks a Client Services Manager to oversee the daily operations of the client services team. The role focuses on training, mentoring, coaching, and ensuring adherence to agency practices, policies, and regulations.

The position includes planning staff activities, monitoring performance, and guiding the team to achieve service excellence while maintaining confidentiality and compliance standards. A strong leadership background is essential for success.