Client Services Manager, Hospice

BAYADA Home Health Care; Springton Pointe Woods (PA); On-site; USD 65,000 - 95,000; Full time

Job summary

BAYADA Hospice is seeking a Client Services Manager to oversee PMH Hospice operations in an in-office role. You will coordinate scheduling, referrals, admissions, and billing while partnering with clinical leadership to ensure compassionate, timely care for patients and families in Chester, Delaware, and Philadelphia counties.

The position emphasizes empathetic communication, organizational excellence, and the ability to handle high-stress situations while maintaining service quality.

Qualifications

• A degree is preferred and may support future leadership growth.
• Healthcare experience welcome but not required; candidates from other backgrounds will be considered if they are sharp, eager to learn, and committed to providing exceptional service.

Responsibilities

• Coordinate day-to-day office operations to support safe, reliable hospice care.
• Manage scheduling, referrals, admissions, billing and invoicing workflows, onboarding, and insurance confirmations.
• Partner with clinical leadership, field staff, and families to ensure timely communication and continuity of care.
• Maintain accurate records and use technology to monitor work and resolve issues.
• Communicate with grieving families with empathy and respect.
• Set clear expectations with field team and follow through on commitments.
• Prioritize competing needs and remain calm in high-stress situations.
• Contribute to a positive, accountable team culture grounded in compassion and reliability.

Skills

Organized

Strong communication

Empathy

Leadership

Education

Bachelor's degree preferred

Tools

Homecare Homebase

Job description

Client Services Manager – Hospice

Location: Pennsylvania Media Hospice (PMH), Pennsylvania
Work arrangement: 100% in-office
Compensation structure: Base salary plus quarterly incentives

Make a meaningful difference in hospice care

At BAYADA Hospice, care is about more than managing a diagnosis—it is about making every moment meaningful, comfortable, and peaceful for patients and the people who love them. Our teams work closely with families to understand their stories, values, and wishes, and to provide compassionate support throughout the hospice journey.

We are seeking an energetic, organized, and compassionate Client Services Manager (CSM) to join our PMH Hospice office. This role supports hospice services across Chester, Delaware, and Philadelphia counties and is ideal for someone who can bring structure to a fast-moving environment, communicate with empathy, and lead with confidence when situations are complex or high stress.

What you’ll do

• Coordinate day-to-day office operations that support safe, reliable hospice care.
• Help manage scheduling, referrals, admissions, billing and invoicing workflows, onboarding, insurance confirmations, and related administrative processes.
• Partner closely with the clinical leadership team, field staff, home health aides, patients, and families to support timely communication and continuity of care.
• Maintain accurate records and use technology to monitor work, resolve issues, and keep priorities moving.
• Communicate with grieving families and caregivers with patience, finesse, empathy, and respect.
• Set clear expectations with field team members, address concerns directly and professionally, and follow through on commitments.
• Prioritize competing needs, respond calmly in high-stress situations, and help the office maintain excellent service.
• Contribute to a positive, accountable team culture grounded in compassion, excellence, and reliability.

What we’re looking for

• High energy, sound judgment, and the ability to stay organized in a rapidly changing environment.
• Excellent computer skills and confidence learning new systems; experience with Homecare Homebase is preferred and highly desired.
• Strong communication skills, professional presence, and the ability to build trust with patients, families, and employees.
• The confidence and backbone to make decisions, set boundaries, and provide clear direction while maintaining strong relationships.
• A high level of finesse and empathy when supporting people who are grieving or navigating end-of-life care.
• The ability to handle multiple priorities, manage chaos constructively, and remain composed under pressure.
• A degree is preferred and may support future leadership growth, but it is not required.
• Healthcare experience is welcome but not required; candidates from other backgrounds will be considered if they are sharp, eager to learn, and committed to providing exceptional service.
• Willingness and ability to work 100% in the office.

Why join BAYADA?

BAYADA offers the opportunity to build a career while doing work that matters. You will join a team that values compassionate service, professional growth, collaboration, and the belief that every person deserves care delivered with dignity and respect. General benefits and employee support programs are available in accordance with BAYADA policy and eligibility requirements.

Interview process

The selection process is designed to help us understand your approach to technology, organization, communication, and compassionate service. It may include:

• An initial zoom screening with our talent acquisition partner.
• A first-round interview with our office team, held virtually or in person.
• A final interview with our division director.

BAYADA is an equal opportunity employer and values a diverse workforce. We consider qualified applicants without regard to legally protected characteristics.

Learn more about BAYADA Hospice Care.

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As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.