Client Services Manager - Home Health Care

BAYADA Home Health Care; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

BAYADA Home Health Care is seeking a Client Services Manager in Charlotte, NC to join a Medicare-certified home health office. This role focuses on coordinating client services, managing a caseload, and building relationships with clients and referral sources.

The ideal candidate has a Bachelor’s degree (Associates acceptable), knowledge of Medicare/OASIS, and strong communication skills. The position offers a stable work environment with growth opportunities and comprehensive benefits.

Qualifications

• Bachelor degree preferred, Associates at minimum.
• Prior knowledge of Medicare and OASIS a plus.
• Prior medical office or home care experience preferred.
• Prior supervisory experience a plus.
• Demonstrated record of successfully taking on increased responsibility (goal achievement).
• Ambition to grow and advance beyond current position; strong computer skills with electronic medical record.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide superior customer service and quality home care.
• Coordinate client services and emergent scheduling issues.
• Manage your Client Services Manager caseload.
• Build lasting relationships with clients, referral sources, payors and community organizations.
• Develop strong, communicative relationships with the team.
• Maintain effective fiscal management of your caseload by monitoring metrics.
• Partner with Clinical Managers to supervise field employees.

Skills

Bachelor degree

Medicare knowledge

OASIS knowledge

Supervisory experience

Communication skills

EMR

Medical office/home care experience

Education

Associate degree

Tools

Electronic medical records

Job description

BAYADA Home Health Care is seeking a Client Services Manager in Charlotte, NC to join a Medicare-certified home health office. This role focuses on coordinating client services, managing a caseload, and building relationships with clients and referral sources.

The ideal candidate has a Bachelor’s degree (Associates acceptable), knowledge of Medicare/OASIS, and strong communication skills. The position offers a stable work environment with growth opportunities and comprehensive benefits.