Client Services Manager, Home Health

bayada home health care; Thomasville (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid holidays, vacation and sick leave

401k with company match

Direct deposit

Excellent culture

Job summary

BAYADA Home Health Care in Thomasville, NC is seeking a Client Services Manager to join our Medicare-certified home health office. You will oversee client services coordination, scheduling, and the caseload while delivering superior home care.

The role emphasizes building relationships with clients, referral sources, payors, and the local community, plus collaboration with Clinical Managers. A bachelor’s degree is preferred and prior Medicare experience is a plus.

Qualifications

• Bachelor's degree is preferred, Associates at minimum.
• Medicare knowledge and OASIS a plus.
• Experience in medical office or home care preferred.
• Supervisory experience a plus.
• Strong communication and interpersonal skills.
• Proficiency with electronic medical records.

Responsibilities

• Provide superior customer service and quality home care.
• Coordinate client services and emergent scheduling issues.
• Manage your Client Services Manager caseload.
• Build lasting relationships with clients, referral sources, payors and community organizations.
• Develop strong, communicative relationships with the team.
• Maintain effective fiscal management of your caseload by monitoring metrics (admissions, % Medicare, referrals rejected by reason, etc.).
• Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees.

Skills

Communication skills

Interpersonal skills

Supervisory experience

Computer literacy

Education

Bachelor's degree preferred, Associates at minimum

Job description

BAYADA Home Health Care is currently seeking a Client Services Manager to join our Thomasville, NC Medicare certified Home Health Office.

Responsibilities for a Client Services Manager:

• Provide superior customer service and quality home care
• Focus on managing coordination of client services and emergent scheduling issues
• Manage your Client Services Manager caseload
• Build lasting relationships with clients, referral sources, payors and community organizations
• Develop strong, communicative relationships with the team
• Maintain effective fiscal management of your caseload by monitoring metrics (admissions, % Medicare, referrals rejected by reason, etc.)
• Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees

Qualifications for a Client Services Manager:

• Bachelor degree is preferred, Associates at minimum.
• Prior knowledge of/experience with Medicare and OASIS a plus
• Prior medical office or home care experience preferred
• Prior supervisory experience a plus
• Demonstrated record of successfully taking on increased responsibility (goal achievement)
• Ambition to grow and advance beyond current position
• Strong computer skills required (electronic medical record)
• Excellent communication and interpersonal skills

Why you'll love BAYADA:

• BAYADA Home Health Care offers the stability and structure of a national company with the values and culture of a family-owned business.
• Check out our blog: https://www.bayada.com/search?q=Newsweek
• Newsweek’s Best Place to Work for Diversity
• Newsweek’s Best Place to Work for Women
• Newsweek’s Best Place to Work (overall)
• Newsweek’s Best Place to Work for Women and Families
• Glassdoor Best Places to Work
• Forbes Best Places to Work for Women
• Paid Weekly
• Mon-Fri work hours
• AMAZING culture
• Strong employee values and recognition
• Small team at a local office
• Growth opportunities
• BAYADA Home Health Care offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program
• To learn more about BAYADA Home Health Care benefits: https://www.bayada.com/benefits

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.