Client Services Manager — Growth & Care Coordination

BAYADA Home Health Care; Town of Charlotte (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid holidays

Vacation and sick leave

Vision plan

Dental plan

Medical health plans

Employer paid life insurance

401k with company match

Direct deposit

Employee assistance program

Job summary

BAYADA Home Health Care is seeking a Client Services Manager to join our Charlotte, NC Medicare certified home health office. You will coordinate client services, supervise scheduling issues, manage your caseload, and build relationships with clients, referral sources, payors, and community partners.

The ideal candidate will have a Bachelor’s degree or higher, experience with Medicare/OASIS a plus, and strong leadership, communication, and computer skills.

Qualifications

• Bachelor degree preferred, Associates at minimum.
• Prior knowledge of/experience with Medicare and OASIS a plus.
• Prior medical office or home care experience preferred.
• Prior supervisory experience a plus.
• Strong communication and interpersonal skills.

Responsibilities

• Provide superior customer service and quality home care
• Focus on managing coordination of client services and emergent scheduling issues
• Manage your Client Services Manager caseload
• Build lasting relationships with clients, referral sources, payors and community organizations
• Develop strong, communicative relationships with the team
• Maintain effective fiscal management of your caseload by monitoring metrics
• Partner with Clinical Managers to provide supervision and support to field employees

Skills

Communication skills

Interpersonal skills

Computer skills

Medicare/OASIS knowledge

Supervisory experience

Growth mindset

Education

Bachelor's degree

Associates degree

Job description

BAYADA Home Health Care is seeking a Client Services Manager to join our Charlotte, NC Medicare certified home health office. You will coordinate client services, supervise scheduling issues, manage your caseload, and build relationships with clients, referral sources, payors, and community partners.

The ideal candidate will have a Bachelor’s degree or higher, experience with Medicare/OASIS a plus, and strong leadership, communication, and computer skills.