Client Services Manager | Home Care Growth & Daily Pay

All Ways Caring; Olympia (WA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Great company culture

Daily pay options

Tuition reimbursement

Benefits and 401K

Career growth opportunities

Job summary

All Ways Caring HomeCare in Olympia, WA is seeking a Client Service Manager (CSM) to lead quality care, customer service, and staff performance for our home-based clients.

You will oversee caregivers, manage client needs and scheduling, build strong referral relationships, and ensure accurate documentation while upholding compliance and service excellence in a fast-paced home care environment.

Qualifications

• Associate or bachelor’s degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
• Accountable, reliable, and ability to work independently with good judgement
• Valid driver’s license and auto insurance
• Effective verbal and written communication
• Excellent customer service skills

Responsibilities

• Oversee quality care and overall client satisfaction
• Supervise and provide guidance to the Caregivers who provide direct care to the clients served
• Manage employee scheduling, identify problem situations, and implement proactive solutions
• Maintain strong and positive relationships with referral partners, payor sources, and clients
• Ensure proper documentation and record-keeping
• Conduct periodic home visits and safety checks

Skills

Verbal communication

Written communication

Customer service

Independent working

Education

Associate or bachelor’s degree in business, Nursing, Social Services, or related field of study preferred

Job description

All Ways Caring HomeCare in Olympia, WA is seeking a Client Service Manager (CSM) to lead quality care, customer service, and staff performance for our home-based clients.

You will oversee caregivers, manage client needs and scheduling, build strong referral relationships, and ensure accurate documentation while upholding compliance and service excellence in a fast-paced home care environment.