Client Services Manager, Home Care

bayada home health care; Tallahassee (FL, MA); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Paid Weekly

Comprehensive benefits plan

Growth opportunities

Job summary

BAYADA Home Health Care is seeking a Client Services Manager for our Newton, MA office. This role involves providing excellent customer service and managing the coordination of client services while maintaining strong relationships with clients and community organizations.

The ideal candidate will have a Bachelor's degree, prior experience in medical offices, and a desire for advancement. BAYADA offers competitive salaries, weekly bonuses, and a comprehensive benefits package, making this a fantastic opportunity to join a supportive team in a rewarding industry.

Qualifications

• Bachelor degree is strongly preferred.
• Prior medical office or home care experience preferred.
• Prior supervisory experience a plus.
• Demonstrated record of successfully taking on increased responsibility.
• Ambition to grow and advance beyond current position.
• Excellent communication and interpersonal skills with diverse groups.

Responsibilities

• Provide superior customer service and quality home care.
• Focus on managing coordination of client services and scheduling issues.
• Manage Client Services Manager caseload while proactively growing it.
• Build relationships with clients, referral sources, and community organizations.
• Maintain effective fiscal management of your caseload.
• Partner with Clinical Managers to provide support to field employees.

Skills

Customer service

Strong communication skills

Ability to adapt in fast-paced environment

Strong computer skills

Education

Bachelor degree

Job description

BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Newton, MA Assistive Care Office. If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.

The Client Services Manager will

• Provide superior customer service and quality home care
• Focus on managing coordination of client services and emergent scheduling issues
• Manage your Client Services Manager caseload while proactively growing it
• Build lasting relationships with clients, referral sources, payors and community organizations
• Develop strong, communicative relationships with the team
• Maintain effective fiscal management of your caseload by monitoring metrics
• Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees

Qualifications for a Client Services Manager

• Bachelor degree is strongly preferred
• Prior medical office or home care experience preferred
• Prior supervisory experience a plus
• Demonstrated record of successfully taking on increased responsibility (goal achievement)
• Ambition to grow and advance beyond current position
• Strong computer skills required(electronic medical record)
• Excellent communication and interpersonal skills working with a diverse group of people
• Ability to thrive in a fast‑paced environment while adapting to changing priorities and business needs.

Benefits

• BAYADA Home Health Care offers the stability and structure of a national company with the values and culture of a family‑owned business.
• Paid Weekly
• Competitive compensation package:
  • Base Salary: $55,000 - $60,000 per year depending on qualifications
  • Bonus potential: weekly bonus incentives based on caseload management
• AMAZING culture
• Strong employee values and recognition
• Small team at a local office
• Growth opportunities
• BAYADA Home Health Care offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non‑discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.